Printer HP 6500 E709n will not print full color

My printer HP 6500 E709n shows all full color cartridges, but is all green print only. I'll try to clean/wipe the head of the cartridge, but I don't see a cleanup on this printer option. And if this isn't the problem, the screen showing all cartridges in full would be incorrect?

Hi Jan,

Thank you for visiting Microsoft Community.

From your description, I understand that the printer only prints in green.

I suggest you contact HP support for assistance on this issue:

http://welcome.HP.com/country/us/en/support.html

It will be useful.

Tags: Windows

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