Printer HP OfficeJet Premium 6700

I had just come out of the original 'color cartridges' when more ink message came... went and bought new... returned... "tray" cartridge is on the far right and not in the position to put in...

machine does not off... always open Panel... message says, 'open door '... When I close it, it tells me I have empty spots for cartridges?  I did the same thing for the black cartridge about a month ago and it worked fine...

No changes to the system in the months...  Help.

Hello larry76,

Welcome to the HP Forums!

I understand that you get some problems with your Officejet 6700 Premium. Please make sure that the printer is connected to a live wall, not a surge protector.

I would suggest following this HP document on a 'cartridge problem', "Ink cartridge failed" or not "compatible ink cartridges" error. Even if you do not receive this type of error messages, this document provides useful troubleshooting steps.

Also, try to reset the printer.

Please post your results, I'll be looking forward to hear from you.

Tags: HP Printers

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