printer is offline? prints and scans manually but do not print on the computer. I am 69 years old and struggle when things go wrong
I can't print from my computer, it says it is disconnected, but it works manually if I want to print or copy something?
Hello
1. What is the brand and model of the printer?
2. have there been recent changes to the computer before the show?
I suggest you to try the steps from the link and check if this may help.
Method 1: Try to follow the steps below.
a. open the start menu, click Control Panel, and click on the "printers and faxes". This will open a window with a list of the printers currently installed on your computer.
b. double-click the icon of the printer that you want to change online. It will open a pop-up window describing all current print jobs.
c. go to "Printer" in the menu bar of the pop-up window and uncheck "Use printer offline." This action will change the printer from offline to online mode.
Method 2: Try to run the fix it from the link below.
http://support.Microsoft.com/kb/2027593
Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems can occur if you modify the registry incorrectly. Therefore, make sure that you proceed with caution. For added protection, back up the registry before you edit it. Then you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click on the number below to view the article in the Microsoft Knowledge Base.
How to back up and restore the registry in Windows
Hope this information is useful.
Tags: Windows
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