Printer NOT printing

I have a printer Samsung laser (ML-2571N).   Works very well for some time until recently.    I can't wake up after it goes into energy saving mode.   The only way to wake up, it's cutting off the printer then on again.    Saving mode prints faithfully and when ordered until it is slowed down and get back in power.    I tried everything, including reinstalling the driver.   While in the power save mode I can it ping successfully.   However, I can't wake up from power saving mode.    I need to turn it off then again for the printer to work.   Called Samsung technical support... they too can not understand.

Hi Eric,.

To help you to propose measures to solve the problem, I would appreciate if you could answer the following question:

Did you do changes on the computer before the show?

Follow the suggestions below for a possible solution:

Method 1: I suggest to run the printer Troubleshooter and check if the problem persists.

 

Open the printer Troubleshooter

http://Windows.Microsoft.com/en-us/Windows7/open-the-printer-Troubleshooter

You can also see the following article for more information:

Printer in Windows problems

http://Windows.Microsoft.com/en-us/Windows/help/printer-problems-in-Windows

Method 2: You can try running the following commands and check if the problem occurs and also to see if the printer comes back online after

a. click the Start button, and type cmd in the box start search

b. right click on cmd in the list programs and select run as administrator

If you are prompted for an administrator password or a confirmation, type your password or click continue

c. at the command prompt, type the following commands and press ENTER after each one

net stop spooler

and then

net start spooler

This will stop and restart the print spooler service. If this solves the problem of the printer is offline, please let us know.

It will be useful. If you have any other questions, feel free to let us know. We will be happy to help you.

Tags: Windows

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