Printer Officejet 5740: can not find the claim code to register the printer Officejet 5740
I printed the map which is supposed to have the claim number, but it's not about it, there only diagnostic results. I can't find it on the box or the other. This printer is going to get knocked down a star in a review to be a PITA for the program installation, but right now I need the application number if my wife and I can use it for work and college classes.
Hey there @douglasrob!
Thanks for posting on the HP Forums!
EPrint is when an e-mail address is assigned to the printer. Once this electronic address is assigned you can then send emails to the e-mail address of printers and the printer will print the email. If the printer cannot connect to Web Services which means that eprint is not connected either. The reason why you are able to print from the iPad is because it communicates through your network send printing to printers IP address not the Eprint address.
When the devices are connected to the network (router) it means other devices connected to the same network may be. Connecting to Web Services the printer attempts to access the internet through the router. The printer is connected to the network, but something is not allowing it to connect to the internet or the Web Services server.
One suggestion would be to change the DNS (Domain Name Servers) on the printer. If the automatic DNS in the printer is incorrect then the printer will not be allowed access to the server of Web Services via the router.
To change the DNS of the front of the printer, you must:
- Tap the settings icon.
- Press the Network Configuration.
- Press wireless settings.
- Scroll down, and then press advanced settings.
- Press IP settings.
- Press manual (static).
- Press OK and ignore the message. You do not change the IP address just the DNS.
- Scroll down and press DNS address.
- Type 008.008.008.008, and press done.
- Press on apply.
- Return to the start screen on the printer and try to activate Web Services again.
Let me know how it goes. If this does not work, I should be able to locate another step to try!
Tags: HP Printers
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