Printer prints only the MS products

Hello

I have a printer HP Deskjet 3000 J310 printed wireless until a power failure.

Later, I lost the Wi - Fi connection and could not reconnect. I tried to hook up with a USB cable when it printed only MS products such as Word and Excel!

I've uninstalled and reinstalled the HP program and the driver, but it still only shows Ms. The only suggestion of the HP forum was to run sfc/scannow, that showed no abnormality.

Can anyone suggest anything? I'm on Vista Home Premium 6.0 SP 2;  32 bit

TIA
Tim

Hello

I suggest you to try the steps in the following Microsoft article and check if this may help.

Solve printer problems:
http://Windows.Microsoft.com/en-us/Windows-Vista/troubleshoot-printer-problems

Printer in Windows problems:
http://Windows.Microsoft.com/en-us/Windows/help/printer-problems-in-Windows

I hope that helps!

Tags: Windows

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