Problem blackBerry Smartphones with updates/app loader/SoS - Blackberry Curve 8900

The symbol of SoS came today and I looked up what may be causing it.  Nothing appeared to be damaged if the only other option was my software was not up to date.  Well, I installed the software for the device from RIM under my service provider, but oddly, I had no prompts to choose the directory in which I tried to install the software.  After installation, the Application loader loaded, and I clicked on "Start" on "software update."  I got a prompt saying: "Please connect your device" with a menu of dropbox and any options that it contains.   Now, my blackberry works with this computer (Windows 7) because I can access photos/music/etc through the storage using the USB.  The USB is connected when I try to use the Application Loader.   So ontop of the fact that I can't use my phone until it is updated and cannot update the phone due to software bug, I also can't FIND the path to failure again access software!  Like I said earlier, there is no no. PROMPTED to wonder where I have to install the software.  I looked on several forums for the automatic and same path SEARCH keywords such as "Research in Motion", "Device Manager", "Application Loader" and even "Blackberry" and none of these files allegedly exist.  I can access ONLY the charger of application through uninstalling and reinstalling the software, because it runs automatically after installation.  I hope that the program from a site legitimate BlackBerry (https://www.blackberry.com/Downloads).

I am very, very upset by this phone. OnTop of the many bugs I've known throughout its use, its sad that I HAVE as a customer to update my phone my phone just otherwise stop across the network to my ISP until I do it.

If I do not get immediate help on these issues through independent e-mail, personally never buy a Blackberry again and to discourage anyone from aswell.

Kind regards

Chris

Already done this as I have explained in the original post.  Even then, I clicked on your link and was sent to the same Web site that I had already spent too except the one you sent me was strictly for East Asian languages, which I'm not going to download.  I had already downloaded the international and selected English.  The path to this program does not update the phone matter.  I have yet to come across a program that doesn't work than strictly on your C drive only.  Despite this, I have enough space on my C drive for the file - but it does not yet exist nor do ALL files/folders in the directory that was supposed to be created.
Oh well, thanks for your help.  I guess I'll have to deal directly with RIM and waste more time with this phone.  Bugs, gel, blockings, reception loss/bad PC/updates to update software that are up-to-date and for the worst of all - a phone that forces all the reception off the power when you need to update, what a very good product.
PS. other then Google Maps, no addons were never / have been installed. Phone never fell on a hard surface, but has a box of rubber for this instance.  Phone has no damage water (indicated by white strips) and no interior/exterior changes have been or is still made.  Never left in a hot/cold climate for long periods of time either.  So there is really no excuse other then a bad product.
Wish me luck when they tell me to call my service provider of reception because it will not be the fault of phones; or, I will say to call microsoft, because it will not either rims software.  This is the circle of bad technical support.
Thanks again.

Tags: BlackBerry Smartphones

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