Problem connecting ethernet HP C309a.

Hi, I have a HP Photosmart Premium C309a of AiO. I have the printer connected via ethernet cable to my linksys wrt54g router. I chose to have connected to it as a device wired because of the quality of the connection. The problem I have is that the device refuses to get an IP address from my router when its connection speed is set to auto, 100-Full, a half 100 or 10 half. I'm only able to get the unit to connect by using a link 10-Full speed. I've had the camera for a while now, and it worked very well defined to automatic. I'm fairly certain that I am using the ethernet cable provided with the printer, what should be a cat5 or cat5e, so the cable is capable of handling. In addition, as I said, it was working fine before and suddenly connects is more to my network on these parameters. I tried to contact the HP support, which they have been no help for me. They said that if the device 10-fully functioning unit works very well. They said that they had no network at HP specialists who could help me with the problem and that I needed to contact radioshack or bestbuy to solve the [no] problem. IM confident enough, it is not a network problem and it is more than likely something with the ethernet on the printer or the printer itself or printer port.

I also have a HP C309g-m which works without problems with the speed set to auto

My concern is that if the ethernet port is deteriorating on the device that finally the functionality of the ethernet port will fail soon.

The printer is accessible by several different computers, whose operating systems are Windows XP to Windows 7.

I think it's pretty shitty that support HP says that there is nothing wrong with the unit even if its link speed works only 10%.

Any help is appreciated.

Thank you!

OK, suppose that it is not the printer for now.  Make sure that your router has the latest firmware and it is restarted (pull on the plug for a bit).

In addition, replace the Ethernet cable, try a CAT6 cable.

Tags: HP Printers

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