Problem installing Adobe CS 5.5 Web Premium Design, Code 6 error
I just bought Adobe CS Web Design Premium 5.5. I tried to install on half a dozen times now, maybe more. I get variations of the "error Code 6.
I did steps 1 through 3 of this page: http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html , but it did not help (the error log is slightly different, but that's all).
I tried to look at the descriptions, but a lot of mistakes in my summary of the newspaper were not on the list of errors here: http://helpx.adobe.com/x-productkb/global/installation-launch-log-errors-creative.html - however those were, I found this entry:
DF012 Installation source path does not exist: < path > | The installation files are corrupted. | Extract or copy the contents of the installation program. |
Which is frustrating and confusing to me, as I tried installing my new, just opened CD and downloading the files from here: http://prodesigntools.com/adobe-cs5-5-direct-download-links.html.
I'm not sure what my next step should be to try.
Here is the information of the newspaper (I deleted a lot of space between the lines (paragraph marks), if it's somehow important I can paste it here without save space):
Exit code: 6
-------------------------------------- Summary --------------------------------------
-0 fatal Error (s), 4 (s), 8 WARNING (s)
-Payload: {CFA46C39-C539-4BE9-9364-495003C714AD} standard Adobe 2.0 2.0.0.0.
WARNING: DF029: ARKServiceControl::StartService: standard Service not started or stopped. Current status: Exit Code 0: 0 Service specific exit Code: 0 (Seq 1)
-Payload: {2EE4F060-CEE6-4002-AA8B-91B791541767} Pixel Bender Toolkit 2.6.0.0 -.
WARNING: DF035: file CreateAlias:Icon does not exist in C:\Program Files (x 86) \Adobe\Adobe Utilities - CS5.5\Pixel Bender Toolkit 2.6\windows\pb_app.icofile:\\\C:\PIXELB~1\source\winwood\Staging 0 x 1. AE9C02P-1022rea\windows\pb_app.ico42178f80493091e8e552c84a2897e9da68fce32_32_f8049309 1e8e552c84a2897e9da68fce for 2.6.lnk C:\ProgramData\Microsoft\Windows\Start Start Web Premium CS5.5\Adobe Pixel Bender Toolkit icon with target C:\Program Files (x 86) \Adobe\Adobe Utilities - CS5.5\Pixel Bender Toolkit 2.6\Pixel Bender Toolkit.exe (Seq 89)
-Payload: {7202D4A7-F7E6-4e7a-B77D-7B1C4E8B5CA6} Adobe Flash Player 10 ActiveX 10.0.0.0.
ERROR: Error 1722.There is a problem with this Windows Installer package. A program run as part of the Setup did not finish as expected. Contact your provider to support personal or package. Action NewCustomAction1, location: C:\Users\jlp\AppData\Local\Temp\InstallAX.exe, command: - install activex - msi
ERROR: Install payload MSI failed with the error: - 1603 Fatal error during installation.
MSI error: 1722.There error is a problem with this Windows Installer package. A program run as part of the Setup did not finish as expected. Contact your provider to support personal or package. Action NewCustomAction1, location: C:\Users\jlp\AppData\Local\Temp\InstallAX.exe, command: - install activex - msi
-Payload: {47CE893F-A0FF-4094-AA16-5209AEA7C7E0} Firefox Plugin CS5.1 6.1.0.0 -.
WARNING: DF012: file/folder does not exist in E:\Adobe CS5_5\payloads\AdobeContribute6.1-FFPlugin\OEM(Seq 32)
-Payload: {208DE3D5-541C-41B0-8595-7A608A6E4306} IE Plugin CS5.1 6.1.0.0 -.
WARNING: DF012: file/folder does not exist in E:\Adobe CS5_5\payloads\AdobeContribute6.1-IEPlugin\OEM(Seq 26)
-Payload: {4A4F91EA-5951-4C5C-B911-027D802817EB} Office Plugin CS5.1 6.1.0.0 -.
WARNING: DF012: file/folder does not exist in E:\Adobe CS5_5\payloads\AdobeContribute6.1-OfficePlugin\OEM(Seq 34)
-Payload: {DD309051-FACF-4A5E-87F1-C57154BB3DE8} Adobe Contribute CS5.1 6.1.0.0 -.
WARNING: DF012: file/folder does not exist in E:\Adobe CS5_5\payloads\AdobeContribute6.1-mul\OEM(Seq 8283)
-Payload: {8DADF070-FE60-4899-8EF0-4242E7702F7D} Adobe Fireworks CS5.1 11.1.0.0 -.
WARNING: DF012: file/folder does not exist in E:\Adobe CS5_5\payloads\AdobeFireworks11.1.0All\OEM(Seq 1215)
-Payload: {1C9D6B02-8B92-4E40-8B22-37D8C95430F0} Adobe Fireworks CS5.1_AdobeFireworks11.1.0en_USLanguagePack 11.1.0.0 -.
WARNING: DF012: file/folder does not exist in E:\Adobe CS5_5\payloads\AdobeFireworks11.1.0en_USLanguagePack\OEM(Seq 74)
ERROR: DW050: the following payload errors were found during the installation:
ERROR: DW050:-Adobe Flash Player ActiveX 10: installation failed
-------------------------------------------------------------------------------------
Note: E Drive return reference to my CD/DVD drive. I want to install on my C drive and I also have a 2nd hard D drive, that should not be involved in the installation.
In addition, he is a student edition, but as I checked it myself with Adobe and received my license key, that shouldn't cause any problems I can say.
My computer is Windows 7 64-bit. Not sure if there is any other information that is useful to solve this problem.
Thanks for your help!
_Forge_ there are a few different technical documents relevant to the errors know you currently. I would recommend review error "1721 or 1722]:..., there is a problem with this package" during installation. CS4 | Windows - http://helpx.adobe.com/creative-suite/kb/error-1721-or-1722-problem.html and error 1603. Install | CS5 products - http://helpx.adobe.com/creative-suite/kb/error-1603-install-cs5-products.html.
Tags: Adobe
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