Problem of RAM in my laptop E15

Hello

How are you all

I hope you're well

I have an acer laptop

E 15

This is the serial number of the laptop: NXML8EM011 *.

the problem is that

the laptop has 4 GB of RAM

and I have to pay a 2 GB RAM

When I put it in the laptop > it doesn't recognize any

his stay 4 GB RAM even there of Rams in the device

one is 4 GB and the other is 2 GB

What is the problem. ? why it does not recognize the other 2 GB RAM!

My OS is windows 10 64-bit pro

[edited for the protection of personal information - please do post any personal or unique information such as but not limited to all names, email addresses, telephone numbers, full of serial numbers, etc.]

m7com,

Depending on your system, the installed memory could be memory low voltage. I'm not able to say which system the E15 is, if you could be a little more specific. Once I have this information I can tell you whether or not the memory is low voltage or not.

What is the memory that you have purchased and installed in the laptop?

Tags: Acer Laptops

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