Problem setting up printer on XP via WAN for 64 bit Vista machine. __

I have a desktop computer XP with a HP Laserjet P1006 and a Canon MP 780 multifn connected by usb printers ink jet.

I have a vista 64 laptop I set to print on both printers via WAN (to aid adding printers and worked without any problems).

I recently moved and when I brought back online network, the HP printer works well, but I can't print in the Canon.

I uninstalled the Canon software and reinstalled. I connected Canon printer to Vista computer in local mode and it prints fine.

When I try to configure Canon printer in network mode, I click on "Add a printer" on the Vista computer, I am able to 'see' the Canon printer on my desktop and "select." I get the message: "the server for Canon printer does not have the printer driver installed" and request the INF file for the printer, vista computer can not find the Canon for disc or download the driver for Canon printer (64-bit version of Vista).

It seems to me that if I can print in local mode on Vista computer, that the correct drivers need to be installed, and because I can print on the HP printer on the Wan that the network configuration is correct, I so need to understand what the origin of the problem.

Hi quilter48,

In Vista computer, change the following settings and check if it helps:

on the computer that is running a 64-bit version of Windows, click Start, point to settings and then click Printers and faxes.

b. double-click Add printer.

c. click Next.

d. click local printer, clear automatically detect it and install the checkbox and then click Next.

e. click on create a new port and then click Local Port next to Type of Port.

f. in the Port name dialog box, type the path of the printer by using the following syntax:

\\Computer name\printer name

g. click Next.

h. on the page to install the printer software, click the appropriate manufacturer column manufacturer, click on the name of a printer that supports the same printer as your printer emulation, click Next and then click Finish.

You can see the following article for more information:

How to find a printer driver compatible to a computer that is running a 64-bit version of Windows

http://support.Microsoft.com/kb/895612

Also check out the following link:

Network printer problems

http://Windows.Microsoft.com/en-us/Windows-Vista/troubleshoot-network-printer-problems

Hope this information is useful.

Jeremy K
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think.

If this post can help solve your problem, please click the 'Mark as answer' or 'Useful' at the top of this message. Marking a post as answer, or relatively useful, you help others find the answer more quickly.

Tags: Windows

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