Problem: the mailbox and a link to records in records storage
I can't save the attachments of my emails into folders in "my documents" - I used to be able to. How can I fix? A box opens and the operation starts, but stops, and a sign pops up saying: "this document cannot be saved." It makes no difference, which is in the attachment - same problem with everything.
Hi Angficat,
· Since when are you facing this problem?
· You did changes to the computer before this problem started?
· What is the file extension of the attachments you are unable to open?
· You use any e-mail like Outlook ot Outlook Express client or are you using Internet Explorer?
Step 1
To help us identify the problem, you can try to transfer the e-mail with attachment to a different e-mail account and check to see if you can open the attachment.
Step 2
You can try to change the desktop default saving location and try to download the file and check if it helps. You can also try to download any program from the Internet and check if it can be downloaded on the computer and saved.
Step 3
If this happens in Internet Explorer, you can try settings to optimize Internet Explorer on your computer and check if it helps you solve the problem. Access the link below and follow the steps to optimize Internet Explorer.
http://support.Microsoft.com/kb/936213
You can also try to reset the Internet Explorer default settings and check if it helps. Follow method 4 in the article above to reset Internet Explorer.
I hope this helps. Let us know the result.
Thank you and best regards,
Srinivas R
Microsoft technical support.
Visit our Microsoft answers feedback Forum and let us know what you think.
Tags: Windows
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Hello
Right, some hyperlink might be a pageItem...
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Don't forget to click on HTML mode narrativKind regards
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