Problem unlocking security lock

Hello! I upgraded yesterday from Snow Leopard to El Capitan, and I'm having a problem to unlock the lock of security and confidentiality. I need allow installing applications from any external site. The password is correct, but locking never opens, so I can't make changes. Help please? Thank you very much!

It's just that a lock that doesn't open, or the password is having problems with any other lock or with the connection of the user?

Open the lock to a different connection?

After the release of Etrecheck for your system and configuration of the software and that someone can have a look at this.

Tags: Mac OS & System Software

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