problem when installing bluetooth driver and software for windows 8

I have a Samsung np355v5c-s05IN Laptop.I have windows 8 on my laptop pre-installed. Recently I reset my laptop then the Bluetooth driver and graphics software have been uninstalled. I got the software from Samsung which has helped me to install all the drivers and software is but he could not install the following Bluetooth and the driver. I have the software and the driver I tried to install manually but it was not original. I am enclosing pictures of errors. Please provide the solution for the same thing. I have a built-in Bluetooth of qualcomm atheros ar3012

I found the solution. I uninstalled the unknown device in Device Manager. Then I deleted the bthport using cmd (Administrator). Then using the device manager that I scanned Bluetooth for windows and hardware changes automatically detected and installed the driver itself. But I want to know what was the main issue.

Tags: Windows

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