Problem with 'Blackberry Protect' blackBerry Smartphones

Hello

I have a problem with 'Blackberry Protect', I got a message telling me
"Your mobile pass does not include Blackberry Protect."

I called my provider and they told me to contact you

I need your help please

They are wrong. Your carrier decides what data packages they offer and what is included in their packages. You will need to just talk & text or perhaps 500 MB of data without BBM, etc.. If your monthly subscription does not BlackBerry Protect, you obviously don't have the data package, you need.

Call them to fix it.

Tags: BlackBerry Smartphones

Similar Questions

  • Problem with blackBerry Smartphones

    My model number of blackberry's curve 9220, I am faced with a serious problem but who is bit Wired, yesterday, I found my mobile screen doesn't work, its getting when it comes under the light, otherwise the screen is totally black. The phn is absolutely fine in the light of day or under a light, but again urban power off when you its in black. I don't know what that is the problem, that is, please can you me what exsactly happened? Its urgent... Please come back to me as soon as possible.

    abirbb wrote:

    Thanks, for the reply. But I tried all possible ways, but I failed, I think it's a problem with the sensor. I loaded my mobile during the night, but its still does not not in the dark. In fact, my phone was in my Pocket yesterday and it was raining, but it was not during treatment, but when I pulled out the Pocket it was totally urban off. I thought I should keep under a fan or a light after 1 hour it turned on and I made calls and it was working fine. But it was because of the light that I discovered much later. Do you think this a serious injury?

    Please wait... Remove the battery immediately!

    YES... It can cause some SERIOUS DAMAGE!

    If our BlackBerry never am wet then we shouldn't try to turn to see if it works. Must immediately remove the battery and also SIM media card. We should put in a bag of uncooked rice that absorb moisture. Should allow for at least 3 to 4 days unless we are sure that the moisture has been absorbed completely. Then we need to put our BlackBerry over entire surface of heat as a stabilizer, CRT monitor or output in the dashboard of a car on a sunny day. Before inserting the battery, we should be sure that it is completely dry.

    Always it after following these steps, it is not ensured that our device will be no problem and happen as above, because when moisture or any substance liquid go our BlackBerry, he started corrosion which leads to the problem like quick battery drainage, by typing problem and many more.

    Then, remove the battery and try these steps.

  • Problems with blackBerry Smartphones College Web site

    Hello again. It's sort of a specific problem.  I'm going to ICC (college central illinois) to east peoria it.  On our site there is a link for "Blackboard", which is our access to grades, email and taking the online quiz.  I tried to access this site from my BB, a 8330 with verizon running OS 4.5, by using the same user name and password, but it says that my information is not found.  Does anyone else have a problem like this?

    H! And welcome to the forums!

    I had a few VERY good party at your school!

    Ask your grandparents

    If the site looks normal on the browser?

    You can get the connection options but when you

    is that it does not recognize your data? U send the link to test,

    but in the meantime see the webmaster and see if your

    account is valid. Ok?

    Thank you

    Bifocals

  • Problem with blackBerry Smartphones to music

    Whenever I try to listen to music on a low volume, like to talk to my friends at the same time or falling asleep to music, it tends to get... really hard.

    Like this song, I put the volume all the way to the lowest, as it can get without having not heard anything. Then when the next song starts, it yells in my ear and I suffer from this. I'm afraid for my health if I can I become deaf to this, and I like listening to music too much on "put it down" or "buy an apple product."

    He is an all-in-one device and I should be able to use it without the fear of becoming deaf someday. I guess if no one understands the situation, I'll record a video of what happens and post the url here utube.

    Please try to help me with this ASAP. Thanks for your time and your concern (or even not at all.)

    -unitedweallfall

    I have the Verizon officiel.75 OS.
    I've never had this problem when it happened 10 days ago.

    As I use a high-quality headphones (Shure SE210), I always use the lowest volume.
    Except when I make phone calls (I don't have the microphone, so either I use the phone on my ear, or use the official headset with Microphone to the RIM. In both cases, I always increase the volume until I can hear people I talk too much.

    After receiving a phone call, the music will resume, and I hear the same (very low) which I like. Then the next song arrives, and I get the phone call volume level (meaning: very strong since I still use my Shure SE210). It's really annoying.

    I called my voicemail and set the volume to the lowest audible, and had no problems after that.

    Bottomline:
    I think that this is not a problem of memory, rather a small glitch that affects people who use high-quality headphones.

    Workaround solution:
    Turn down the volume while phonecalling
    or do you have a battery pull
    or (perhaps, I wasn't looking) set the default volume for calls to be anything that "same as last time."

  • Problem with blackBerry Smartphones sms text

    Someone else had problems like these?  Here's what did my Bb Curve:

    For awhile, it was impossible to receive text messages.  I received emails fine, but sms text messages may appear momentarily in the folder and then disappear.  Even if the folder was empty, the signal icon, I got a text message appeared on my desk and would not go away.  MMS messages appeared for a minute or two and can be open, but then disappear mysteriously.  Weird, huh?  When all this was going on, everything moved very slowly on my Bb; for example, I would try to open an e-mail and would wait 30 seconds to a minute while the hourglass icon appears.

    But after a few days, the problems went away.  Just before I was about to take my Bb the ATT store, the screen turned white and the words "App Error!" and "Reset" appeared.  I clicked on Reset and after everything is back to normal.  So, a few questions:

    1. What's happening here?

    2. If this happens again, he would work to remove the battery and then replace? Or something else would work?

    Thank you very much!

    It is a problem of memory to 100%.

    Please mark this as resolved post so that others can find it.

    Thank you

  • Problem with blackBerry Smartphones to Blackberry curve 9300 phone

    I am unable to dial any number in my device during call-out. When incoming phone calls, nothing happens in the handset (without ring) despite a complete ring at the other end (the appellant).

    After an interval of regular, pop up comes with the message of 'ECEPTION EXCEPTION' for different applications.

    At the time of the restart, the following message comes:

    "eception exception: Index11 > + 11.

    Please guide me immediately.

    You use BBSAK or JL_Cmder to wipe the device and then load the operating system on the device. Follow the instructions here:
    http://www.BlackBerryFAQ.com/index.php/How_do_I_wipe_the_BlackBerry_using_Jl_Cmder%3F
    To BBSAK, here is the link: http://bbsak.org/

    Since then, you will need to reload the operating system of the device, according to the first link above.

  • Big problem with blackBerry Smartphones!

    Hey guys

    I was fishing through all the forums and learned what I needed to do for my storm. but now I've updated (took a while), but now my phone does not work. I turn it on and get two error msgs and all I have is a list of what seems to be the menu and when I click on something it says error then all this writeing. no graphics does nothing, just a page with the menu?

    See this KB. Take into account all of its warnings about how it will erase all your data.

  • BlackBerry Smartphones Cust is having problems with Blackberry App world. BB App...

    Cust is having problems with Blackberry App world. BB App World says it has changed its device pin code too many times (exceeded pin code changes) and leaves him not download applications more

    Hello!

    Your request should be sent as follows. Go to this address:

    and complete the form. Use, in the "Please select a component:"on the ground, AppWorld billing/payment selection. " Don't forget to also include the reason why you have exceeded your maximum eligible PIN associations to AppWorld (for example, several RMA, warranty replacement, etc..).

    If this does not work, then please come back on these forums (http://supportforums.blackberry.com/rim/) and create an account so that we can provide direct assistance.

    See you soon!

  • BlackBerry smartphones 'there is a problem with Blackberry App World. Please try again. »

    Whenever I try to download whatever app world or click on my world, he always says 'there is a problem with the Blackberry App World. Please try again. "I can't download apps because of this, and I have consulted with my carrier in this respect. They said I should be able to access the universe of the app by wifi since I'm subscribed to a data plan Blackberry (BBM). They don't know what to do with my problem anymore. Everything else works except the app world. Help, please. BTW, I'm trying to access the app through a mobile internet captive universe. That this has something to do with it?

    Hi trishthestranger

    Please uninstall AppWorld options > device > application management.

    Scroll down to BlackBerry AppWorld > delete.

    or KB10040 : how to view or delete the application installed on a blackberry smartphone

    Perform a restart on the BlackBerry this way: with the phone smart BlackBerry turned on, remove the battery for a min. and then reinsert the battery of waiting until it reboot.

    Now, since your browser BB go to thewww.blackberry.com/appworld and install again.

    After installation go to app world and see if you are able to download on a PC, you can also try to scan the barcode of this application, it will request a download link on your device. Please try it and let us know. But like I said try to download Over the Air.

    Prince

    Click 'Like' If you want to thank someone.

    If problem resolves mark message (s) as a 'Solution', so that others can use.

  • Problem with blackberry ID on my phone blackBerry Smartphones

    Hi - I have just taken on the curve of my son 9320 having one of my own before. I have 2 contracts, 1 with the Virgin and the other with orange (one for him) and one for me and, for various reasons, have allowed an upgrade to an Iphone on orange so that the Virgin blackberry support he had... but it won't let me connect with MY blackberry ID? What is the right fix for this problem please?

    You will need to security wipe his device in order to enter your BBID in him.

    BlackBerry Smartphone must be wiped before security transfer of property

  • Problems with Blackberry Bold 9900 blackBerry Smartphones

    Hello.

    This is my first post on this forum.

    I used Blackberry 9800 about 1 year. I had the SIM with Blackberry Internet Servise.

    But there are two weaks my dead smartphone.

    I bought the new Blackberry 9900.

    I installed my Blackberry to Blackberry 9900 9800 sim card.

    But BIS do not work. Service books came on smartphone, but the host Routing Table is empty.

    I retry batery pull several times. Sign up for now.

    Reinstalled the firmware by most software of the telecoms operator. Data services swith on.

    Edge symbol does not to ENDE.

    I don't know what I want to do.

    Telecommunications operator could not help me.

    There are many formal BB people on this site who can do different things... but it shouldn't because it is an exceptional case. The function of the site as a community of users, is clearly documented in the Ts and Cs as well as a banner at the top of every page of the site. When a person BB troubleshoot in a thread, it should be considered an exception, not the rule.

    Of course, you are free to send a private of the VF message and see if you can have such favors.

    Good luck!

  • Problem with zoom Digital of Smartphones blackBerry (())

    I can't take a picture with a zoom. I tried to change my setting turned on and off, but no use... I need a solution to this problem!

    Try this-

    When your device is turned on, remove the battery for a minute and then reinsert the battery. This do a reboot your device that minor problems with the BlackBerry.

  • Problems of blackBerry Smartphones with my n of bbm, I can't download any

    My bbm ads n its so slow, it takes foreva just for type n to send text... And I can't download any on my phne! Tried everythng without a bit of luck

    Hi senthuM

    Welcome to the Forums of the BlackBerry Support

    On BBM no ads or advertising are never allowed, there may be some problems with your corporate network, it will be better if you call them to hear the question.

  • Problems of blackBerry Smartphones with the text in the window of typing

    someone had problems with the display of the words/text when you type an e-mail or text message? This just started happening to me on a week where the text seems as if someone cut the bottom of half of each letter (i.e. him 'y' now looks like a 'v'). Once I hit the button send the text in its entirety will display correctly, but as I type you can see part of it. I couldn't find someone on the Board who had similar problems, but someone else has encountered this and know how to possibly fix?

    You can try changing the font type.

  • Screen problem touchscreen blackBerry Smartphones BlackBerry Storm2 9550

    Hello!

    I am a Sri Lanakan. Last week, I bought a Blackberry Storm2 9550 used, eBay (from a seller of e. u.). All the functions work fine except the touch screen. Can press on the touchscreen. (edges and around the screen) But he get caught suddenly, and also when am pressing an icon, phone highlights another icon. (as axample, when am pressing contacts in the home screen, phone highlights two contacts and sms). As I suppose, at this time there the phone detects it as multi touch and so I can't support what either. When am reset (battery pull) the phone, it solves the issue for a few minutes or hours, subsequently faced the same question.

    I tried to fix it by putting a piece of paper to the battery cavity, but nothing has changed.

    My storm is an unlocked phone (Comes to Verizon, but later unblocked), which is running version 5 software. ...... . 713 fact in Mexico 5.

    I want also to the last update available for my phone and how to update.

    madhava909 wrote:

    You have other ideas on my problem touch screen? This is the main question, I want to solve as soon as possible. Do I need to fix it with a spacialist? Is it a hardware failure or a software? He solved by upgrading my version of software or restore to the factory settings.

    None of these remedies could work. Without practice, it is impossible for me to know anything 100%. The best advice I can give you is to upgrade your operating system to the latest version (. 1015). It could very well be that, as a device, it was damaged by the previous owner and it will never work for you. As I say, it is impossible to tell at this distance-internet.

    madhava909 wrote:

    What is the meaning of the hard reset? It is equal to pull the battery?

    In my opinion, Yes, but there are others in the world who think differently. The best reference is the official:

    • KB02141 How to reset a BlackBerry smartphone

    Most of us who have dealt with this for awhile understand that power should be turned on when you pull the battery.

    madhava909 wrote:

    What is the meaning of the hard reset? It is equal to pull the battery? It will solve my problem?

    Once again, it's impossible to say at this internet distance.

    madhava909 wrote:

    Hereby, I have attached an image. Please answer those as well.

    The first (top right) is the GPS indicator... I do not exactly remember what icon the way that... I suggest that get you the the user guide for your BB from here:

    The other appears only if your carrier has eliminated an update wireless for you. You say that it is the "best way" for you... I would add that this is the MOST DANGEROUS way. You see, via this method update, on the device of data backup is taken, that is rendered after the update (the update effectively wipe everything). This backup is a file use 1... If something is wrong in the upgrade process, all your data is lost forever. The update method that I gave you is the best method that 1) it tells you first take a manual backup and 2) the process itself will also take another backup... and both of these backup files are stored on your PC and can later serve as a source of food since they are not 1-use files.

    madhava909 wrote:
    Pls send me a link if you can, to download the latest update.

    You have already the link... it's in the instructions I have given to perform the update... This is the portal of official download for all carriers. Simply, you browse to the carrier of your choice and download their bundle of BONES for your model number.

    You can also benefit from this:

    And also the public KB that I often mention... they are fully searchable by you... you don't need do me research for you:

Maybe you are looking for

  • Where to find the user's Guide English iBook to watch?

    When you live is not in an English speaking country? I hate the user guides translated into your native language and still have my devices/Mac in English. The local store iBook does not contain an English version.

  • Folio 13-2000 HP: Hp Folio 13-2000 Bios password

    Can someone please help reset me the password bios I need to re - install the operating system and can't because of the USB boot option we disable in the BIOS, but it has a password, can someone please help me reset it thank you! After several attemp

  • 5530 ENVY: HP envy 5530 cannot configure

    Hey,. first of all, I am Belgian and I speak Dutch, so if my English is not OK, sorry for that. Last week, I bought a HP Envy 5530. Today I tried to install the printer, within 2 minutes, the problems started. I could set up 2 things, the language en

  • Application of parameters of Lenovo - without Windows Store

    Salvation; My company policy avoids the Windows App Store.  I want to be able to install the application of parameters of Lenovo.  I know that if I find the source, I can install using the method of the Sidekick. Can someone help me find another sour

  • "Delete Volume" grayed out. What can I do to remove the partition?

    Hello world I have a laptop quite old and finally 37 GB C: drive is full and I would like to delete the partition between it and the 35 GB D: drive so I can use the entire disk. However, when I go into management records 'Delete Volume' is gray, only