Problems connecting to web pages, email, am connected to the internet (Vista Ultimate (I think))

I have a new problem.  My laptop is more than a year and no problem connecting to the Internet.  I changed my security software and now am connected to Internet but can't access the web pages or e-mail.  I tried a lot of solutions suggested here.  I did a system restore and cannot yet access the Internet.  I uninstalled Norton and installed AVG 9.0.  I tried to uninstall AVG and are still unable to access.

Help!  I spent 4 hours on this and nothing seems to work.

Thank you!!

Donna

Hello Dprice-crc,

Check if you have the latest drivers installed for your network card. You can visit the computer or the Web site of the manufacturer of the device to see if you have the latest drivers installed for your network card.

Try to reset the TCP/IP stack:

To reset the stack TCP/IP go to this article and either click on "Fix it for me" or follow the instructions to fix it yourself: http://support.microsoft.com/kb/299357

If nothing works, try to uninstall and reinstall the network adapter.
========================
1. click on start. In the start search box type "devmgmt.msc", and then press ENTER.
2. expand "Network adapters", double-click the entry for the wireless network device.
3. click on the "Driver" tab, click "Uninstall".
4. click on start. In the start search box type "appwiz.cpl", and then press ENTER.
5 remove the entries related to the wireless network adapter.

Reinstall the driver with your driver CD. After installation, create the connection.

Alternatively, you can try to uninstall the driver from Device Manager, then go to the computer or the device factory site download the latest driver for your network card and install it.

You can read the article that will give you all the steps to troubleshoot network connectivity issues:
http://support.Microsoft.com/kb/936211

To use the feature reset the settings of Internet Explorer in the Control Panel, follow these steps:

1. exit all programs, including Internet Explorer (if it is running).
2. If you are using Windows Vista, click Start, type the following command in the start search box and press ENTER:

Inetcpl.cpl

The Internet Options dialog box appears.
3. click on the Advanced tab.
4. Under Reset Internet Explorer settings, click Reset. Then click again on reset.
5. when Internet Explorer has finished resetting the settings, click close in the reset Internet Explorer settings dialog.
6. restart Internet Explorer.
For you reference, you can visit the link for the following Article:

http://support.Microsoft.com/kb/923737

Thank you
Irfan H, Engineer Support Microsoft Answers. Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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