Problems of coupling of a touchscreen with a SX20

Hello

I'm trying to pair a SX20 with a CTS-CTRL-DV10V01 with no luck. Credentials are 100% correct but still get the message of misidentification.

Version of the firmware for the SX20 is TC7.1.4.908e4a9.

Any thoughts?

Thanks in advance for the help.

Kind regards

Theo Bub

You must run TC7.2 on your SX20 in order to pair with the Touch 10.  TC7.2 adds support for 10 matching network touch be used with different parameters, including the SX20.  See the TC7 Release Notes on page 22 for more details.  After upgrade, let us know if you're still having problems.

Tags: Cisco Support

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