Problems of its SX-20 connection to some VC units

Hello

I'm running a number of SX-20 VC units and find they have problems with the sound with some devices. I have a VC with virtually no noise... (frying inaudible voice on the other end) when connecting to older machines (Aethra X 3) and Polycom M100 for example video is great... just the audio is broken.

Is there one solution other than to replace the older end points?

Thanks for any help here

Stem

Yes, similar to the Cisco equipment, you should be able to improve within the same major version without requiring any new upgrade key.  You can get the software for the M100 here: m100.

Wayne
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Tags: Cisco Support

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