Problems with all that

I don't know even where to start. I have a subscription to creative cloud which will last a year, and I applications downloaded on my computer, but when I go on my Adobe ID page and click on products-it says "no registered products.

On my creative cloud app I've updated the apps and everything, but it is said that I started a 7 day trial of lightroom, because 39 days ago shouldn't mean that I have no more app? But I can always open lightroom and it's very confusing. I don't know if I actually have the apps, because my adobe account says I have the subscription of creative cloud for one year, but not all products (except that I think I do because they are on my computer). It's so confusing and frustrating, because I've been struggling with this during so long and I just want to start.

I tried to import images from an external hard drive to lightroom, but it does not work, sometimes he said: 'no available file' and sometimes 'files are not taken into charge/broken' or something like that. I know that they are on the disc, however, because I managed to import them to the computer of the same apple photo app.

Hi Hannah,

The CC is active no billing problem, can you please follow the steps: stop creative Cloud 2015 to return to the mode of trial

In case you need more help, can you please contact the support for this issue through https://helpx.adobe.com/support.html#/top_products

Concerning

Stéphane

Tags: Adobe

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