OfficeJet 4500 and 6380: problem with all in a single interface

I have 2 HP laptops, as well as my work computer (a laptop HP also) and my Dell desktop computer girlfriends, air conditioned and have Windows installed 10.

I have a HP Officejet 4500 Wireless (G510n-z) All in One installed on my 2 HP notebooks and Dell Office girlfriends. My HP work laptop has an all-in-one printer HP Photosmart C6380 (CD028A) that is installed.

I know that the Dell itself will not be addressed here, but then it is still under warranty anyway.

My problem is:

Microsoft has released the update of security for Internet Explorer Flash Player for Windows 10 Version 1511 for x 64 systems (KB3132372). (My older HP laptop is 32-bit, but he got a 32-bit update for the same.)

It seems that this update of Adobe Flash Player ruined two all in software interfaces. (Both my 4500 Officejet AND Photosmart C6380 work).

When I try to open one of their interfaces, the initial screen flashes on the monitor but just going backwards.

My question is: HP has a file to download to fix them both all in software interfaces?

Thanks for any help.

Jeff Wohnsiedler

Hi @Jeff17866,

The question seems to appear in the last days of 2-3 due to the specific update.

He is currently under investigation by HP and Microsoft, these things take time, however.

Because now I suggest you uninstall the update of KB3132372 of programs and features > uninstall a program.

Then follow this troubleshooting to hide this update at the moment:

https://support.Microsoft.com/en-us/KB/3073930

Kind regards

Shlomi

Tags: HP Printers

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