Problems with COX Gigablast fiber Airport extreme WiFi

I recently installed internet service from COX Gigablast fiber and chose to stay with my AirPort Extreme wireless routers (2), rather than use the Netgear router which they provided.  I didn't think anything of it, because technology that makes my installation said "we get the same speed with the Airport Extreme, as we do the Netgear... ", so I don't think much.  During installation I was getting 950Mbps the two download and upload via hard cable connection and 300-400Mbps over a wireless connection.  Over the next day, I noticed that Netflix was serving an image low resolution for TV, as if it was on a wifi network limited.  After speed tests at Speedtest.net, the wired connection speed was very erratic and the WiFi had dropped to ~ 30Mbps.  I reset the Airport extreme routers, but in vain.

I had a COX tech come out and he said that AirPort Extreme should have IPV6 'turned off '.  This seems to have fixed the instability of the wired connection.

Wireless, however, is always obismal!  Has anyone experience this problem?  If so, I'd appreciate it really any resolution.  The COX Tech told me that they informed Apple that they have a bug with the Airport Extreme, when it is used with their service Gigablast, and that "after the problem Apple's repeated refusals, they had just been Apple that was with AirPort Extreme and not with COX."  He also told me that I was myself because they guarantee the speed of connection of line lasts, "because there are too many variables when it comes to WiFi signal."

Any input would be much appreciated.  Thank you!

Thanks for this post!  And for being the Guinea pig on this issue.

Just, I, too, had installed Gigablast and uses the supplied Netgear router.  I just bought a new AirPort Extreme to manage the speed of concert and wondered whether to execute directly on the modem fiber or hard wire off the Netgear router.

Hope someone at Apple can solve this problem quickly.

Tags: Wireless

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