Problems with file synchronization in CC teams on multiple devices.

I work in CC Adobe teams with another Member of the team. Between us two, we use several devices to access our files. Part of my responsibilities included managing our labelling of products. We are governed by the USDA, Oregon Tilth and Demeter for our content of labeling. It is therefore essential that I have total control of our content to the label and you can trust that all our files synchronize across all of our devices.

Recently, we completely reworked a line of products complete, aprox. 190 different references and it seems that changes I made on my desktop system at home or my partner made remotely are not always synchronized. I can't reproduce the behavior, and I don't know when it happened originally, but something is definitely happening. A print out of the main file has been updated and soundproof in October. The file has been reprinted again around November 2, and many changes have disappeared. I don't make sense to me because the printing of the same device (a computer desk in our manufacturing plant). It almost seems that synchronization has run and writes files with older versions, instead of update changes.

In addition, several times I opened the files to discover "copies in conflict" of the file to both my account and my teammates. I usually delete these files as seems to be the same as the ' original '.

I am running Yosemite on the desktop that I am working on, I have an iPhone 6 and iPad with current operating systems and my partner works in Windows on his desktop and laptops and turn off her iPhone.

I would advice you Contact Customer Care as some troubleshooting may be required through remote session.

Tags: Adobe

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