Problems with Hotmail in Windows Live Mail Junk folder

I came across a new problem three days ago. I noticed that any mail sent to my Hotmail Junk folder was endangered almost the moment where that happened. It was not deleted, it was simply disappearing one second after he arrived (I can watch it happen then disappear). I am able to access these emails with webmail, so I know that they are not being deleted. The same thing happens not with my gmail accounts with Hotmail.

My storage is nowhere close to full, and I have not changed the settings either in the month, Windows Live Mail or via webmail. Neither I ran Windows Update recently.

Until this started, I was getting at least a dozen e-mails a day (from different mailing lists that I prefer to keep in the junk e-mail folder).

Any ideas? Thank you.

I'm on Windows 7 Home Premium 64-bit with Windows Live Mail Version 2011 (Build 15.4.3555.0308)

Hello Sam,.

Thank you for visiting Microsoft Community and we provide a detailed description of the issue.

As I understood it, you experience the problem with Hotmail on the system junk folder disappears in Windows Live Mail.

Certainly, I understand your concern and will try my best to help you.

In order to understand the issue more clearly, I would ask that kindly provide me with the following information.

  1. You did material important or changes to the system software?

  2. Do you receive an error message? If Yes, what is the exact error message and the error code?

  3. What version of windows Live Mail do you use the system?

I suggest you to remove and reconfigure the Windows Live mail account and check if that helps. Please see the steps below.

1. start your Windows Live Mail account.
2. click on Tools in the menu bar, then choose accounts.

3. click on the e-mail address you want to remove.
4. click delete , and then tap OK.
5. If you want to add, click on the Tools option again on the menu bar and then choose accounts. 6. click Add and choose email account.
7. click on Next.
8. type your e-mail address, password and display name, and then click Next.
9. click on Finish.

I hope this information is useful.

Please let us know if you need more help, we will be happy to help you.

Thank you.

Tags: Windows

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