Problems with memory - error install Citrix Wise

Hi all

We have some Wyse terminals that have problems when sending through scanned documents.

It seems to max out of memory, accidents so that software is scanning.

We seek to improve the flash/ram but would prefer not to as it is expensive.

The only software that runs on the Wyse is Citrix Receiver, then installing the software remotely. It works in time, but generally it will pull the memory max.

Is there a minimum specification that Remote Scan requires to run properly?

The machines have 4gig Flash / 2gig Ram

See you soon,.

Dan

The problem is actually with the images themselves using the memory. RemoteScan application requires very little resources, but when a scan is completed, the analysis is stored in memory before she gets the transfer on the network. So, there are a few things you can do to help here:

If you do several pages, go remotescan settings and make sure that the 'continue to analyze when sending pages"is NOT checked. This will prevent remotescan queues a bunch of scanned pages while you wait for the images to get transfer on the network.

The other thing you can do is to reduce the size of the action of the scanned images. Unless you need color images, remember to use 8-bit grayscale or B & W scans. And unless you require high resolution, use 200 dpi or less. This will help keep the size of the smaller images, so they do not have the memory resources on the thin client.

RS

Tags: Dell Tech

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