Problems with opening files Acrobat Pro 9 PDF

Hello. We use Acrobat Pro version 9.0.0 to convert our files of Word of documentation produced in PDF format. In recent weeks, our clients report a problem more with the opening of these files. We usually deliver those on a DVD with Acrobat Reader 5 or an older version. (Please do not ask me why we are always on these older versions!) Anyone done the experience of similar problems with Acrobat Pro 9 PDF files and older versions of Acrobat Reader? Acrobat Pro version 9.0.0 works without problems with the most recent Acrobat Reader 9.1 download?

Please post your comments. Thx a lot - Kay

You must save them to be backward compatible. You can only set your printer Adobe PDF option. In Acrobat, you do not save, but use reduce the size of file or PDF Optimizer for backward compatibility. You might have added something that was specific AA9 that causes the problem. Depends on if you create forms or what. When you are dealing with a company, it's probably a good idea to keep backward compatibility at least version 6, but it looks like 5 for your case if you distribute Reader 5 on the CD. I maintain AA5 compatibility of files that I create.

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