Problem with upgrade to Acrobat Pro 11 with discs

I want to improve since acrobat 10 standard Acrobat 11 DC pro.  Acrobat standard 10 was OEM, so I don't know the serial number. I tried to install the facility on the installation disc, and he complains in double old product.  Why can't Adobe get the serial number of the product installed and delete it and do the upgrade?  What should I do about it? Thank you.

You don't have the serial number. OEM product has generally serial numbers. Contact the OEM manufacturer. (After the fact, I don't know if the OEM product is eligible for upgrade pricing, but I don't remember seeing an exclusion).

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