Problems with Premiere Pro CS4: first use/installation

I am a photographer. I have a Canon 1 d Mark IV, which takes HD video. I bought the Premiere Pro to edit video. It is installed without complaint. When it is called, it is VERY slow.  The first splash panel shows (purkle with "Pr"), but the long rectangle at the bottom is white without content.  After more time, the main window opens and then the boy in the window (to open a project, new project, help), but it does not display this content but is rather transparent right away to my paper painted (photo of my daughter).  If I take the small window and drag off screen and return the appropriate content then I can click on an option. From there everything is very slow and after each click, I have to drag the entire window off the screen, tap the screen to see the updated content.  If I import a .mov file I can go to play in the top left panel (I'm totally familiar with Pr at this point and excuse me for my lack of knowledge of the nomenclature) including reset at the beginning, etc.  But if I try to import more content via the bottom left panel, after every click of a choice of repertoire, I drag the window off the screen and come back to see the expanded choices.  This applies also to choose the codecs, frame rate and almost anything else.  It is, of course, unusable.

I suspect it is a video card issue.  I am running Windows XP Pro on a core of two DuoCore 3.33 mHz with 4 GB of RAM and two Gigabyte 8800 GT cards and a relatively recent driver from the nVidia website. I have a RAID 1, RAID 0 and RAID 5 works disk system disk scratch to perhaps of 750 GB of free space. I run against viruses and malware as a software system for the defrag and registry mainenance maintenance, etc.  Most of the other Adobe products perform well including PS, Illustrator, Dreamweaver, etc..

I don't know how to determine the cause of my problems.  I tried the Ko, but other than a few simple things, it is not very useful.  I hope that it is a well known symptom of something so if I missed it please just point me to what is necessary.

On a side note, I will build a new i7 Win7 64 bit box this summer and would appreciate a pointer to where I can find the component builds that work well with Adobe Web Premium CS4 and Premiere Pro.

How are your double vid-cards configured, SLI, Crossfire?

The first thing I would do would be to get the latest driver for the nVidias.

You're not sure if the blinds is available for Win 7, but you have? Update of the blinds has corrected similar problems.

Good luck

Hunt

Tags: Premiere

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