Problems with signing in Adobe HR Applications certificate

I just bought Adobe CC and set out to install some applications.  Photoshop, Illustrator and Fireworks all installed without a hitch.

Then I tried to install the tools of tip and Lightroom, and that's where the problem started.

They have failed.  The error was it (I saw several places):

Exit Code: 7

Please see specific errors below for troubleshooting. For example,  ERROR: DW006 ...

 

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 2 error(s)

 

----------- Payload: AdobeLightroom5CCMPkg-mul 5.0.0.0 {4b06fc24-6249-4c57-9830-6008a3ce9a80} -----------

ERROR: DW006: Apple Package failed to install successfully.

ERROR: Third party payload installer Adobe Photoshop Lightroom 5.pkg failed with exit code: 1

-------------------------------------------------------------------------------------

Did some research and tried the following things:

  • A run the cleanup tool
  • Restart in safe mode and I tried to reinstall
  • Uninstall/reinstall AIR (I think it was an obsolete suggestion)
  • Permissions of fixed and verified disc
  • Create new account admin user and have tried installing from there

No luck.   I checked the Setup logs:

     installer: Certificate used to sign package is not trusted. Use -allowUntrusted to override.

OK - something with the certificte.  So I take packages downloaded in the folder/tmp, for the most part.  When I try to install the packages there, I get the warning that the package is not signed by a trusted certificate - I say install when same and everything works!

Except Lightroom 5.  I just can't get that oe go.  He never asks a substitute me certificate.  Just, it attempts to install and fail just as it did through Adobe CC Desktop.  I can dig in deploy and install packages, but when I run it, she prays for my serial number, which we have not via Adobe CC, correct?

So what's happening?  I seem to be the only person having this problem.  I spent 3-4 hours this morning with the support of Adobe.  I have their display order and they could not installed.

Any ideas?  I'm on a new version of the MacBook Air, i7, 8 GB of RAM, 256GB SSD on OS X 10.8.4.  (I swear to you at some point scroll lines endloess of newspapers of the installation I've seen something on my operating system not supported, but which is not normal, it can?)  I am 100% current - I can't tbe too common, no?)

Thanks in advance,

Adam Barney

Wow.  I don't know how it happened, but at some point, I lost my certificate of Apple root - that seems important.  I reinstalled it from http://www.apple.com/certificateauthority/ and all is well with the world - and the Adobe CC Desktop Installer.

Tags: Adobe

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