Problems with the downloading/uninstalling programs

I downloaded several programs, such as Skype, which are right at the point of installation, and it says "fatal error" and will not be installed.  When I try to uninstall these programs, I then get a message that says... I do not have permission to access / and "see system administrator.  I am the system administrator, logged as such, and there is no other users on my laptop.  I have Windows 7.  Help!  Any suggestions?

Hi Julie,

This problem normally occurs when the Setup program is corrupted. It can also occur if the authorization is not properly defined or corrupt. We will analyze and identify the cause of the problem.

Method 1:

Run the Fixit described in the article. You can check if you can install or uninstall the program by using the Fixit.

Solve problems with programs that cannot be installed or uninstalled

http://support.Microsoft.com/mats/program_install_and_uninstall/

If the problem persists, you can perform the following method.

Method 2:

Verify that the Windows Installer service is set to Automatic, to do this, follow these steps:

a. Click Start, type services.msc in the search box and press ENTER.

If you are prompted for an administrator password or for confirmation, type the password, or click on continue.

b. in the list of Services , double-click Windows Installer.

c. in the Properties Windows Installer dialog box, click Automatic in the Startup type list.

d. Click Start, click applyand then click OK.

e. start the installation of the software .

Hope this information helps. Response with status so that we can help you.

Tags: Windows

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