Problems with the video card and sound card on Toshiba model #PSLCOU - 02701G

I bought a new laptop in 2009, and it is a Toshiba, model #PSLCOU - 02701G. After about three months the video card and the sound began to spoil. It's what he does, I can go on U-tube or any web site that has a video to watch like CNN news, etc. What it does is it starts to play and the video and the sound is good and he paused for a few seconds and starts again, new breaks and pauses, starts, pauses, starts. He does it all the time, and I was wondering if you all have any idea whats going on? Help? Help?

It really sucks when you try to watch the news. Also, I put a CD or DVD into the laptop and it works perfectly. I can watch any DVD or listen to a GREAT Cd.


How is your network connection?  Sometimes, the system needs to create a cache to store the downloaded information and if the download is not pass quickly enough the system will freeze while wiaiting for download to catch up - not a problem with your sound cards and video, but with the speed of Connection on the website or on the network itself (or your network equipment).  This looks like the case if the DVD and the CD's works fine.  Check your internet connection and try to download the video pages to see if the problem is with all the downloads, or only those on a site.  You can contact your ISP and have them help check you connection and settings and the modem for problems or changes, you can do to improve things. Sometimes happens to me as well in the internet connection runs slower than normal and there is nothing that I can do but wait to accelerate - and it's frustrating.

You can get in trouble with your device drivers.  Go to the Device Manager by going to start / find and type Device Manager and enter and then double-click on the program icon that appears.  Check each device to a red x, yellow! or white?  These identify devices with problems probably (drivers, but also of conflict or something else).  Click on each for more details and troubleshooting tips.  If you need to get the drivers (and you need you to do all you have time to do, but at least the network card, sound card and video card - they can help way beyond simply solve this problem), get the computer dealer or the manufacturer of the device (NOT of Microsoft Updates).  In fact, you must disable automatic updates in Windows Update driver as follows: Follow these steps to get the drivers:  Once you have the drivers, you can install them via the Manager device as follows:

I hope this helps.

Good luck!

Lorien - MCSA/MCSE/network + / has + - if this post solves your problem, please click the 'Mark as answer' or 'Useful' button at the top of this message. Marking a post as answer, or relatively useful, you help others find the answer more quickly.

Tags: Windows

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