Problems with Win 7: lost internet connection and downloads

Hello

I'm not sure that the two problems are related... I don't know what topic to choose.

I have a custom, with Win 7 machine, and I install all required updates. But for a while (months? I turn it off every night) it says 15 updates are available every time that I reboot, and I see no updates installed (I search for installed updates today).

Anyway, let them go all the way, and when I restart, I have no connection. It's happened several times (everytime I reboot). Maybe that I had the chance to solve the problem by restarting (and reinstalling :)) 15 updates, but today I can't. I am connected by wire to a modem. Our all other computers work.

I have a job in the process and need my internet connection (easier to work on a desktop computer with large screen of a laptop) and I can't.

In network and sharing Center, there is a cross between 'Several networks' and the internet. I have the message if I 'connect or disconnect' "no Internet access.

I did ipconfig, and I get media disconnected. I did not unplug anything!

I would be very grateful for your help.

Thank you very much

Hi Allwyna,

Thanks for the reply.

As you said, there are 16 updates that never completed the installation. There could be opportunities updates are at the origin of the problem. So before solve us the connection problem. We should go ahead and first to solve the problem of updates.

I would like to know you have installed any Security Antivirus software on your computer, if so I first suggest you temporarily disable the Antivirus software install on your computer and check if that helps.

Warning: Antivirus software helps protect your computer against viruses and other security threats. In most cases, you should not disable your antivirus software. If you have to temporarily disable it to install other software and/or any relevant issue, you must reactivate as soon as you are finished. If you are connected to the Internet or a network, while your antivirus software is disabled, your computer is vulnerable to attacks by malicious software.

Try the methods.

Method 1:

I suggest following the steps listed in the article and check if it works.

Problems with installing updates

http://Windows.Microsoft.com/en-us/Windows/troubleshoot-problems-installing-updates#1TC=Windows-7

Method 2:

I suggest you to manually reset windows update components.

http://support.Microsoft.com/en-us/KB/971058

NOTE: This section, method, or task contains steps that tells you how to change the registry. However, serious problems can occur if you modify the registry incorrectly. Therefore, make sure that you proceed with caution. For added protection, back up the registry before you edit it. Then you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click on the number below to view the article in the Microsoft Knowledge Base:

322756 (http://support.microsoft.com/kb/322756/ )

How to back up and restore the registry in Windows

I hope this helps. Please let us know the results. We will be happy to help you further.

 

Tags: Windows

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