need help with adobe story, lost my connection and the question need to talk to someone first

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• Problems with Win 7: lost internet connection and downloads

  Hello

  I'm not sure that the two problems are related... I don't know what topic to choose.

  I have a custom, with Win 7 machine, and I install all required updates. But for a while (months? I turn it off every night) it says 15 updates are available every time that I reboot, and I see no updates installed (I search for installed updates today).

  Anyway, let them go all the way, and when I restart, I have no connection. It's happened several times (everytime I reboot). Maybe that I had the chance to solve the problem by restarting (and reinstalling :)) 15 updates, but today I can't. I am connected by wire to a modem. Our all other computers work.

  I have a job in the process and need my internet connection (easier to work on a desktop computer with large screen of a laptop) and I can't.

  In network and sharing Center, there is a cross between 'Several networks' and the internet. I have the message if I 'connect or disconnect' "no Internet access.

  I did ipconfig, and I get media disconnected. I did not unplug anything!

  I would be very grateful for your help.

  Thank you very much

  Hi Allwyna,

  Thanks for the reply.

  As you said, there are 16 updates that never completed the installation. There could be opportunities updates are at the origin of the problem. So before solve us the connection problem. We should go ahead and first to solve the problem of updates.

  I would like to know you have installed any Security Antivirus software on your computer, if so I first suggest you temporarily disable the Antivirus software install on your computer and check if that helps.

  Warning: Antivirus software helps protect your computer against viruses and other security threats. In most cases, you should not disable your antivirus software. If you have to temporarily disable it to install other software and/or any relevant issue, you must reactivate as soon as you are finished. If you are connected to the Internet or a network, while your antivirus software is disabled, your computer is vulnerable to attacks by malicious software.

  Try the methods.

  Method 1:

  I suggest following the steps listed in the article and check if it works.

  Problems with installing updates

  http://Windows.Microsoft.com/en-us/Windows/troubleshoot-problems-installing-updates#1TC=Windows-7

  Method 2:

  I suggest you to manually reset windows update components.

  http://support.Microsoft.com/en-us/KB/971058

  NOTE: This section, method, or task contains steps that tells you how to change the registry. However, serious problems can occur if you modify the registry incorrectly. Therefore, make sure that you proceed with caution. For added protection, back up the registry before you edit it. Then you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click on the number below to view the article in the Microsoft Knowledge Base:

  322756 (http://support.microsoft.com/kb/322756/ )

  How to back up and restore the registry in Windows

  I hope this helps. Please let us know the results. We will be happy to help you further.

   

• Help with Adobe Acrobat Suite XI Pro and download Assistant

  I have tried tpo download Adobe Acrobat Suite Pro XI works test. I have an account and the latest requirements. However whenever I try to download nothing appears. Download Assistant does not even upward. Everything that happens is a box telling me to save and run, but I can't o If nothing else is coming. Help, please.

  Hi THartman2013,

  Please find the direct link to download Acrobat XI: http://prodesigntools.com/adobe-acrobat-xi-pro-standard-reader-direct-download-links.html .

  Please follow the very important instructions before downloading.

  Kind regards

  Romit Sinha

• Help with Adobe Photoshop 5.0 install and upgrade to 7.0

  Hello

  I have a photoshop 5.0 (bought to work with win xp) on which I have installed and used for a long time

  I also have a Photoshop 7.0 win upgrade

  My question is this:

  I want to install my adobe photoshop 5.0 on a windows 7,.

  I want to upgrade to photo shop 7.0

  for photoshop 5.0.

  the cd starts and I get the CONFIGURATION MENU, WHERE I AM OFFERED OPTIONS to INSTALL ADOBE PHOTOSHOP 5.0 AND ADOBE ACROBAT READER version 3.01 ETC...

  When I click on the icon to install adobe photoshop 5.0, seems not to do anything.

  I have also tried to see if something happens in the Task Manager - task said running - but nothing seems to happen

  no idea why?

  Thank you for your help.

  You try to install 5.0 just so that you can install the upgrade to 7.0?

  If this is the case, you should not install 5.0.  Just install 7.0 and when it asks you everything what you are upgrading, insert the disc of 5.0 according to its instructions.

  And you are living in the past...   Even Photoshop 7.0 has very limited features compared to what is on sale today (which is 5 newer releases full version).

  It might be time to buy a modern version of Photoshop.

  -Christmas

• Can someone help me find my lost layer styles and the photo effects in the effect controls panel?

  I use the trial version of Photoshop Elements 9. I downloaded and tried to install a glitter style. When I returned to my workspace I had no layer styles or the photo of the effects in the Panel effects... not one. The filters are the only ones to be there now. What have I done?

  Exit the editor, then go to C:\Documents and Settings\All Users\Application Data\Adobe\Photoshop Elements\9.0\Locale\en_US (or your location) and delete mediaDatabase.db3. When you restart the editor, give it time to rebuild the content panel until you try to use the PSE.

• I bought a year's license to CC through the shop of Penn State student, but enforcement is not associated with my adobe account when I connect and I have not been sent by e-mail a product key so I can validate my information.  Where should I go from here?

  Hello

  This is my first time using Adobe CC. I am a part-time student, and I ordered the full year of the software of Penn State store subscription license. I am a student at the Pennsylvania College of Technology, they are now an affiliate of power supply.

  I bought the license to receive the email that said I paid, have an order number, but I don't have a product key. I also have the same student e-mail registered with Adobe, but no order at all history when I connect.  That I get that Adobe does not necessarily communicate with supply POWER or PCT.

  So my question is should I just wait for an e-mail with the product key so I can confirm that I have the license and download the programs? Or is there something I'm missing that I should do?

  Any advice is helpful.

  Thanks in advance.

  Lana K

  Hello

  When you purchase a creative cloud subscription you get not a serial key that's just your Adobe ID (email used when subscribing) you need to activate the applications on your computer.

  If you are not able to locate your order please send your ADOBE ID in a personal message to me I will check the information and let you know.

  Or, please see the links for more details below:

  Using creative cloud | Creative cloud / Common Questions

  Manage your creative cloud membership

  To start your creative application Cloud Desktop download: Download Adobe Creative Cloud apps | CC free trial Adobe

  See also, connect and disconnect activate Cloud Creative applications , download and install Adobe Creative Cloud applications

  Let us know if that helps.

  Kind regards

  Bani

• I need to talk to someone at Adobe to attend my meeting with Educause 18 March

  I need to talk to someone at Adobe to attend my meeting with Educause 18 March

  Here is the priomarily user forums, PON it is unlikely that someone here will be someone that you want to talk to.  You should try to contact them directly.

  Here are some links to help get started to make contact:

  http://www.Adobe.com/support/chat/ivrchat.html

  http://www.Adobe.com/support/download-install/supportinfo/

• need help with my window is in thai and I do not understand to all.how to convert to English?

  need help with my window is in thai and I don't quite understand.
  How to convert to English? I tried for days but still it cannot be changed.
  because I can't read thai... Please help me step by step...

  my pc is touchsmart 9100 windows 7 Professional.

  Not a single word is in English if I go to the "region and language" to change.

  Everthing is in thai in the system.

  Hello

  Where have you bought the PC?

  What is the operating system installed?

  Best regards

  ERICO

• I need help with an installation failure to interpret and troubleshoot a Setup log.

  Background: A few years ago, many editors of cinema used Final Cut Pro 6 (also contained in Final Cut Studio 2) for their editing projects.  Shared Apple Final Cut X uses a different format that is not compatible with FCP6.  Sometimes, these editors are called to work on a few historical projects that have been published in FCP6 and need this version to run now.

  Starting with OS X Lion, FCP6 would install not in Lion and thereafter.

  According research by Jeremy Johnston as noted on his blog, he discovered that Apple has inserted a file in the folder CoreServices in the Library folder of the system folder that causes versions the version Final Cut Pro X (and other older Apple programs in the same situation) do not settle.  He suggested changes to this file that would seek to prevent interfering with the installation of FCP6 in Lion, many users of final cut PRO 6 were successful in their efforts to install in Lion and work with it.

  Later in a discussion update on installing FCP6 in Mavericks, HawaiianHippie determined that the simplest way to perform the installation of FCP6 was simply copy this file and remove it from the system folder, install FCP6 and then restore the copied file:

  https://discussions.Apple.com/message/26309669#26309669

  I used this method with success to install FCS2 in Yosemite:

  

  [click on images to enlarge]

  However, in my attempts to install FCS2 in El Capitan, it fails in the last 5% to install the first DVD:

  

  

  First of all, I need advice on how to display an extremely large Setup log in this thread (on MacRumors, it is a method to insert a 'code' in a small box that can be the object of a scrollbar if necessary to read all along).  I am unable to find such a method to post here.

  Then once approved, I need help to determine which component is causing the installation to fail and perhaps this element can be omitted from the installation:

  

  If this element is not required, then maybe FCP6 can be installed successfully without it.  And if that omitted element is necessary, perhaps a manual method to install it can be determined by pacifists.

  It is my goal to help those who need to install and use FCP6 on their new Macs running El Capitan.

  Here is the post on MacRumors with pre-installed Setup log:

  http://forums.MacRumors.com/threads/i-need-help-with-an-installation-failure-to-interpret-and-troubleshoot-an-Installer-log.1954786/#post-22541389

• Please help with Adobe Digital Edition!

  Hello

  I tried to install/download Adobe Digital Editions for the last hour on my Dell laptop. Whenever I get to the prompt that displays 'run' or 'Cancel' I click on run and he said to me ' you may not be the necessary permissions to use all the features of the program you are about to run. " You can run this program as a different user or continue to run the program as the current user. "Then it gives me the opportunity as a current user or under a different name. I typed in each possible password, I have ever used and I am refusing. He says while the installation program requires administrative access. It's so frustrating! I need to install this so that I can buy a book for my summer online course, as soon as possible. If anyone has any advice, please help me! Thank you!!

  The question is about the permission you have as a user, you must have the permission, please check this creative cloud needs administrative privileges to install

  Local administrator rights required for updating creative cloud?

  Administrator rights to run the product Suite creative cloud

  Administrative law can be set in the machine you are using.

  Concerning

  Baudier

• Is there a default value for the color management in PSE10? Beautiful photos from iPhoto, but blur with elements. I need help with this before as I consider that the upgrade to PSE13 and beyond.

  Is there a default value for the color management in PSE10? Beautiful photos from iPhoto, but blur with elements. I need help with this before as I consider that the upgrade to PSE13 and beyond.

  Printing which forms an angle seems ok, but one that is horizontally seems faded, incomplete.

  I was wondering if I saved a layer somewhere and set it as a default value.

  If you group the layers, you will be left with a single layer, thus spreading your concern.

  Suggest that you do the following:

  1. Make sure you have the latest drivers for your printers
  2. Reset the default preferences.

  Hold the Alt, Ctrl + Shift keys when you click the icon to open the items. When asked if you want to delete the settings file, say Yes.

  Items nearby and let regenerate the file.

• Only the forum like Adobe don't tie me to chat live w / Adobe support.  Receipt confirmation e-mail for the download of the new Photoshop CS6.  Go to Adobe story/order details, click on the download button, download JRun Servlet error: 413 header length t

  Only the forum like Adobe don't tie me to chat live w / Adobe support.  Receipt confirmation e-mail for the download of the new Photoshop CS6.  Go to Adobe story/order details, click on the download button, download JRun Servlet error: 413 header length too large.  Is my @%$et the loan order or not?

  For Error 413 - make sure that you are connected to the website of Adobe, have cookies enabled, clearing your cookie cache.  If it fails to connect, try to use another browser.

  To the link below, click on the still need help? the option in the blue box below and choose the option to chat...
  Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache.  If it fails to connect, try to use another browser.

  Get help from cat with orders, refunds and exchanges (non - CC)
  http://helpx.Adobe.com/x-productkb/global/service-b.html ( http://adobe.ly/1d3k3a5 )

• Adobe is unable to connect to the dde Server

  I have just updated to windows 7 and most things work very well - but I tried to open a PDF with acrobat 9 and reader (9) and I get the error adobe message failed to connect to the dde Server
  I tried searching online but can't find an answer
  Help much appreciated
  VIX

  Hello

  Welcome to Microsoft Windows 7 answers Forum!

  You can try the steps below and check if the problem is resolved.

  Note: DDE is dynamic data exchange and Explorer uses DDE to open Office documents (to assume that you open the document in the browser).

  DDE share is a tool for managing how the programs to communicate and share data over a network.

  If you want to disable this prompt, then you can follow the steps below.

  Here, this problem may occur if you have installed a safety program on your computer, you can get this error message.

  Try disabling the analysis of access for application control strategy in your safety program and control for the issue.

  For this you will need to communicate with your security program support team.

  For more information on this you can visit the links below.

  http://forums.Adobe.com/thread/392875?TSTART=0

  http://forums.Adobe.com/message/1877300#1877300

  If you still experience the problem so that you can perform a cleanboot on your computer to identify the conflicting program.

  Clean clean boot.

  1. click on start, type msconfig in the search box and press ENTER.

  The user account control permission.

  If you are prompted for an administrator password or confirmation, type

  password, or click on continue.

  2. in the general tab, click Selective startup.

  3. under Selective startup, clear the check box load starting points.

  4. click on the Services tab, select the hide all Microsoft Services check box, and then click Disable all.

  5. click on OK.

  6. When you are prompted, click on restart.

  7. after the computer starts, check if the problem is resolved.

  If the problem is resolved, make sure what third-party program is at the origin of the problem, referring to the link given below:

  http://support.Microsoft.com/kb/929135

  Reset the computer to start as usual.

  When you are finished troubleshooting, follow these steps to reset the computer to start as usual:

  Click Start, type msconfig.exe in the start search box and press ENTER.

  If you are prompted for an administrator password or for confirmation, type your password, or click on continue. On the general tab, click the Normal startup option, and then click OK.

  When you are prompted to restart the computer, click on restart.

  Thank you, and in what concerns:

  Suresh Kumar-Microsoft Support.

  Visit our Microsoft answers feedback Forumand let us know what you think.

• Need to talk to someone at Adobe

  I need to talk to someone at Adobe my updates of Creative Suite. My update Illustrator CC2015 install and now I can even open Illustrator to work. The person online tech I ran around in the circles of confusion until I dropped. Is it possible to actually talk to a live person at Adobe on my account?

  Hi Davidh43156200,

  Please click on the following link: Contact Customer Care

  * Be sure to stay connected with your Adobe ID (Email ID used for the purchase of the subscription) before accessing the link above *.

  Select the exact options indicated below in the capture to get support of screen options:

  

  Let us know if that helps.

• Whenever I open a PDF or Illustrator Adobe Creative cloud forces me to the connection and the software license. What's supposed to happen? I thought that once I had the license I could use it without that irritating delay.

  Whenever I open a PDF or Illustrator Adobe Creative cloud forces me to the connection and the software license. What's supposed to happen? I thought that once I had the license I could use it without that irritating delay.

  Can anyone throw any light on this issue?
  Thank you.

  Robert

  Robert, you can check: https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html .

  Please let us know if you need help with this.