Profile of transfer of Q5 Q5 to Q10 blackBerry

Hello

I have problems of transfer of my profile to my current profile of a Q5 to a new Q10. Both devices have the latest version of the software, but he says it's incompatible software device annd so is not possible because the software in the Q5 seems more recent than on Q10...

any ideas?

Thank you guys!

Thus, operating system versions are not the same and the message you received was, in fact, correct.

You must update the Q10 for the same version that is on the Q5.  Here is a link with instructions on how to do it.  It is very easy.

http://supportforums.BlackBerry.com/T5/BlackBerry-10-OS-device-software/upgrading-BB10-OS-using-Sach...

Once you update the Q10 to match the Q5, you will be able to Exchange backups.

Tags: BlackBerry Smartphones

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