Profile that a user will connect to internet on laptop Win 7?

I have a strange problem on my laptop the girls. (HP DV6 clubhouse, windows 7 pro) I have a user profile to settle on this laptop and it works very well, my daughters does not connect to the internet. She had obtained a win32/patched.ao of virus I've cleaned the files, registry entries, ran several software malware cleaners (normal & safe mode) (security essentials, malware bytes, spybot search and destroy etc.). Missing virus, something wrong with the DNS lookup according to chrome. Have emptied DNS, deleted cookies, history and run several troubleshooting utilities. When I try to set up a new connection to the internet it says I am already connected.

Tried to access internet through IE 11 Chrome, tried to put in place a new user to replace his old and he had the same problems. (I have not copied any files to set up the new user and checked to see if the internet worked)

Other computers, laptops, phones, TV work well.

Don't know what to do, please help.

Problem solved, a corrupt file of DNSAPI had caused by malicious software. Malicious software has been deleted before, but the corrupted file was not set up until I run ADW Cleaner, which has updated the DNS fixed registry file, the permissions of files and all profiles.

Had previously run Malwarebytes, Spybot search and destroy and Microsoft tools. What helped gradually but not completely.

Tags: Windows

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