Protect the Q10 blackBerry with Blackberry problems

Hello Blackberry community,
Recently, I've had my Blackberry "BOLD" stolen so I said 'no problem, Blackberry protect will take care of all my stuff. "Sound in the cloud." But today, when I got the blackberry protect recovery in my brand new Q10 I realized that I don't have that 31 contact now! Almost all my contacts are GONE! Anyone know what could have happened with the rest of my contacts? I do not understand how the Blackberry protect weekly backups I had put up only ended up saving a small part of my contact list. According to the Blacberry protect the site, the last backup was August 5, 2014. My cell phone was stolen on 12 August, the backup should be updated. But it's not. Is there a problem with Blackberry protect migrate Blackberry 7-10 of Blackberry? No indication as to what is happening with my contacts is greatly appreciated.

Concerning

Hello there, 31 contacts most likely are from a very old backup, and all your contacts are now synchronized wirelessly with your email. Which is why you don't have them in a BlackBerry protects back upward.
Haven't you set up your email yet? What are the prospects it, Gmail?

Tags: BlackBerry Smartphones

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