PS CC 2014 troubleshooting

Hello

I just installed the trail for Adobe PS CC 2014, and when I start it open Photoshop and then says "Photoshop CC has stopped working" and then the program closes. I have re-installed twice but still lack work. Thank you

Lm23 you receive errors during installation?  You can find details on how to locate and interpret your logs to troubleshoot installation install problems with log files. CC - http://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html.  You are invited to post specific errors that you will discover in this discussion.

Tags: Adobe

Similar Questions

  • Where is the Mini Bridge in Photoshop CC 2014? [was: Hello, troubleshooting :-).]

    I have CC PS installation on my Macbook 10.9.4 (incl. bridge CC). And now, where is the minijonction? There is no icon or list! Please help me! Thank you!

    You have installed Photoshop CC 2014. Mini Bridge has been removed.

    Photoshop: Spring cleaning | PHOTOSHOP.COM BLOG

  • NME albums albums 2014 webapge does not load correctly

    Hi, when I try to browse a list on the nme site (the best albums of 2014 is just an example) I clicked in the list, but when it comes to halfway through it resets to 0.

    for example, she begins to 1 51 photos then counts up to 50 2 then 3 of 49 etc etc.
    When it comes to 26 of 26 he then resets to 1 of 51 so I can browse on the second half of any list of nme site.

    Anyone know what I'm doing wrong
    hope all this makes sense and thanks for any help

    You can try the following steps in case of problems with web pages:

    You can reload webpages and ignore the cache to refresh potentially stale or corrupt.

    • Hold down the SHIFT key and click the Reload button
    • Press 'Ctrl + F5' or 'Ctrl + Shift + R' (Windows, Linux)
    • Press 'Command + shift + R' (Mac)

    Clear the cache and delete cookies only from Web sites that cause problems.

    "Clear the Cache":

    • Firefox/tools > Options > advanced > network > content caching Web: 'clear now '.

    'Delete Cookies' sites causing problems:

    • Firefox/tools > Options > privacy > "Use the custom settings for history" > Cookies: "show the Cookies".

    Start Firefox in Safe Mode to check if one of the extensions (Firefox/tools > Modules > Extensions) or if hardware acceleration is the cause of the problem.

    • Put yourself in the DEFAULT theme: Firefox/tools > Modules > appearance
    • Do NOT click on the reset button on the startup window Mode safe
  • When I open firefox (Note: I have firefox version 28.0 and security Karspersky 2014) I get a black screen, resembling a command prompt window, in firefox.

    Hello

    When I open firefox (Note: I have firefox version 28.0 and security Karspersky 2014) I get a black screen covering the firefox window around and it looks more lika a large window in firefox. What is it?

    Concerning

    Jean

    Huh, that's news...

    You can try Firefox in Safe Mode to see if the problem goes away. I think that it is an extension.

    • Run firefox.exe - safe-mode in the search bar in the Start Menu. (Make sure Firefox is closed)

    Have you added new extensions recently around the time this started happening? The details of your system displays the following:

  • Is it possible that Mozilla/Firefox security may interfere on my Quicken 2014 entry?

    For years have been using Quicken and Quicken 2014 requires me to register before I can download my financial information of well established (with me and with previous versions of Quicken). Have tried to solve this problem with Quicken help desks (several). They finally suggested that my security (Mozilla) or security (Microsoft) or security (iolo) are put in the way of my internet problems. You can eliminate Mozilla/Firefox as interferent possible program?
    Quicken got me several hours of problems suggestions, which none have made any difference.
    Thanks in advance.
    RDE

    Start Firefox in Safe Mode to check if one of the extensions (Firefox/tools > Modules > Extensions) or if hardware acceleration is the cause of the problem (switch to the DEFAULT theme: Firefox/tools > Modules > appearance).

    • Do NOT click on the reset button on the startup window Mode without failure.

    It works in a window in incognito mode?

  • Troubleshooting Guide: Audio does not work after a Certain period of time

    Hi all

    Thank you for choosing the HP Forums!

    If your sound recently stopped working on Windows 8.x or Windows Server 2012 and you suspect an update of Windows is involved, then look like! This is the troubleshooting guide that will explain how to solve the problem!

    Explanation:

    Currently, there is a Windows update that may cause the sound on your computer to stop working. The update is KB2962407, and it is now an "Important" update This means that it will be installed by Windows Update unless hide you it.

    This thread also covers generic sound troubleshooting which can solve the problems of "no sound".

    Before the update itself, since an update of Windows cannot be the culprit, there are a few troubleshooting can be done.

    A round of troubleshooting:

    1. run the Audio Troubleshooting in Windows 8 may solve the problem. It does not contain the possibility of eliminating any parameter that affects sound. Here are some steps on how to perform this troubleshooting:

    (a) hold down the key "Windows" and "R" and type "Troubleshooting" and then press ENTER.

    (b) a window will open. On the left, click on "Show all", then "Audio playback".

    (c) click on 'Advanced' and run it as an administrator. Then click on 'Next' to complete the process.

    2 try to create a new user account. The changes forced by the update that is likely to affect only a single user. This HP document shows you how to create a new user in the section "creating a new account in Windows 8": users and connections (Windows 8) account management

    3. try a pair of headphones or external speakers. This is set by the whole issue if the sound does not work via an output of second or third device.

    4. an alternative is to uninstall the driver manually and then force to be installed again:

    (a) open the Device Manager and go to the section "audio, video controller and game."

    (b) make a right click on your audio driver and select "Uninstall".

    (c) restart the computer. This will force the material to write a new driver at startup.

    5. Finally, to ensure that the remaining steps that you have not tried this document are tempted: no sound from speakers (Windows 8)

    New inclusions:

    Deactivating and activating the audio driver has been tested with success results enough for me to post here. Here are the instructions to do this:

    (a) open the Device Manager and go to the section "audio, video controller and game."

    (b) make a right click on your audio driver and select "disable."

    (c) wait a minute, then right-click on it and select 'enable '.

    Also, the restoration of the system is also a valid troubleshooting step. This will return the computer to a point before the update or an external source of the issue has occurred. Here is a document on how to perform a system restore: System Restore

    If you want something strong, an update of Windows completely refreshes Windows 8, without affecting the files: refresh your PC to solve problems (Windows 8)

    Also, this is a sound of Windows troubleshooting tutorial. Just out of curiosity, I've recreated the problem on a Windows 8 and went through this tutorial. He has been able to solve the problem: no sound in Windows

    *Everything in italics is currently untested, but will be tested as soon as possible. I believe that these steps will help:

    In the search bar, type "services.msc" and press ENTER.

    Hold down the 'Windows' and 'R '. Type "services.msc" and press ENTER. Look for the following services:

    -Audio service

    -Windows audio

    -Windows Audio endpoint Builder

    I want you right click on each of these services and select "Stop". When they all stopped, right-click on each other again and select 'start '. So, make sure that the status of each service is "started" and their startup type is "Automatic".

    Troubleshooting of the update:

    At this point, unless you want to reinstall the operating system, the only other option is to tackle the update, KB2962407. Please note that the following troubleshooting is ONLY a workaround, for now and should be done only if the computer has installed this update.

    First of all, you can try the hotfix package content in this document from Microsoft, specifically at the KB2962407 address: RT of Windows, Windows 8 and Windows Server 2012 cumulative hotfix: June 2014

    If that doesn't help, then uninstall the update of Windows and then hide it, are the only way to eliminate the question if she caused by this update. Here is the procedure to uninstall the update:

    1. go in Control Panel, then click on "programs and features".

    2. click on "view installed updates". Look for the update with ID KB2962407.

    3. right click on the update and select "Uninstall". Restart the computer.

    Then, here is the procedure in order to hide the update:

    1. go in Control Panel, then click on "Windows Updates".

    2. click on ' Check for Updates '. When the process is complete, is expected to find important updates available. By clicking on the message will open a window where is the important updates.

    3. right click on the KB2962407 update and select "Hide update". This will prevent the installation update next time that Windows updates are installed.

    Conclusion:

    At the end of this guide, you will have the sound works again (assuming that the cause was the update of Windows, or the less focused on the software). Please let me know if you have any questions or concerns. Thank you!

    Mario

    I worked on behalf of HP.

    @Charlton26 ,

    As @vhawk1 recommended, please give my long post suddenly. You should have a positive resolution when you are finished. These steps are tested and solve the problem

    And @vhawk1 , thanks for getting the word

    Mario

  • 2014 Macbook Air check cable signal with Samsung Syncmaster 2494lw

    I already posted this in the wrong thread. I have a Samsung Syncmaster 2494lw monitor that I am trying to connect my MacBook Air to 2014 el capitan running. I use a bolt of lightning to the adapter HDMI from Belkin to connect on the screen, then a DVI adapter to HDMI on the screen. When I plug in the computer, I get the "check signal cable"; However, connect other computers to the monitor works fine, including another mac. Does anyone have a solution to this?

    Thank you!

    Hi seanay89,

    Thank you for using communities Support from Apple. I'm sorry to hear you're having this problem with your Mac. I think I can have you talked yesterday this problem so I apologize if this is a duplication, but if you have problems connecting your external monitor to your MacBook Air, you can find information and troubleshooting steps described in the following article useful, up to and including contacting Apple Support if necessary :

    Get help with graphical problems on the external displays connected to your Mac - Apple Support

    Concerning

  • Updates for 09/09/2014 is not KB2977629, KB2974268, KB2974269. error code 80242FFF

    I can't update the update from the following windows for the 09/09/2014 (KB2977629, KB2974268, KB2974269).  I get error code 80242FFF.

    Hello

    (1) try to reset the Windows Update components, then check if you are able to install the update manually.

    Use the tool mentioned in the article fix to automatically reset the Windows Update components:
    http://support.Microsoft.com/kb/971058

    (2) configure the computer to clean start State and install the update. There could be a conflict of third party software and the clean boot helps eliminate conflicts of third party software. To configure your computer to clean boot follow the link below.

    How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

    http://support.Microsoft.com/kb/929135

    Note: Once you have finished installing, follow step 7 article to start on normal startup.

  • Dell UltraSharp U2415 & Mac Mini (model end of 2014)

    I just bought a Dell UltraSharp U2415 monitor and a Mac Mini (end of 2014 model) and am looking for help on how to connect them to benefit fully from the 16:10 report. As I understand it, if I'm going to hdmi to hdmi I get 16:9-1080 p.

    I opted for 16:10 model so I can get a little more vertical screen space. Thank you for any assistance that you can pass along.

    Unfortunately, Dell does not validate the test / this model of monitor on Apple, ports and software hardware. For this reason, Dell has no troubleshooting steps a lot to offer. You can post on the Forum of Discussions Apple and see what they say. But the resolution and appearance are both depending on the video source. In theory, you should use the CDM to crush on the Mac Mini.

    Mac Mini Tb/CDM on--> U2415 mDP to DP--> DP U2415 cable in

  • An error occurred when troubleshooting. The error code is 0X803C010A - can it be fixed?

    Windows troubleshooting is not functioning.  Does anyone know how to remedy this situation.

    I am running windows 7 Pro 64-bit.

    Thank you

    Sorry, I can't really help much here. I looked at the logs and noticed some reports as:

    2014-12-02 08:06:12, \SystemRoot\WinSxS\amd64_microsoft-windows-b 00000069 CSI Info hashes for Member of file ... iondata

    cmdlinetool_31bf3856ad364e35_6.1.7601.17514_none_e6510234bbcb2a8c\bcdedit.exe do not actual file [l:22 {11}] "bcdedit.exe':"
    Found: {l:32 b:47DEQpj8HBSa + / 5JCeuQeRkm5NMpJWZG3hSuFU + TImW =} expected: {l:32 b:O7v3h9WzgxRq / aVVFKKHZK4MzULH8SmMlPCATa5h03c =}
    2014-12-02 08:06:12, CSI 0000006a [SR] could not corrupt file redirect Info [ml:520 {260}, l:46 {23}] '------? \C:\Windows\System32"\[l:22{11}]"bcdedit.exe '; source file in the store is also corrupted

    Repeated for some files like: FXSCOMPOSE.dll, msdaosp.dll oeimport.dll, MP43DECD. DLL and Mystify.scr and he only are others mentioned in the newspaper.

    I read that SFC running a few times can sometimes solve some of the problems, but I think you have already done this.

    You can try a "repair installation" (although it should leave your programs and data in place, its best to backup your data (documents, photos, etc.) first - just in case where) and search for updates once its finished.

    However, hopefully, one of the expert forums will be "the chip" soon. If its worth waiting to see what they have to say after that they checked your sfc connects.

  • DW028 of Error Message When you try to go back and download Muse 2014 (what I knew how to use)

    The latest version of reactive of Muse is a mountain too high to climb.

    I want to go back to what I know - MUSE 2014.

    But when I try to download the previous version, I'm hung upward and an error message:

    ERROR: DW028: InstallOperationsQueue: instruction set is empty

    ERROR: DW028: InstallOperationsQueue: instruction set is empty

    FATAL: DW028: could not open the queue of the operation

    It happens on both my Mac laptops.

    Thank you.

    Hi Jcmanheimer,

    Please remove Muse CC completely from your machine - use of the Adobe Creative Cloud cleaning tool to solve installation problems

    After that install it again thanks to the creative cloud desktop application.

    See, Installation and launch of the errors in the log. Adobe Creative Suite 6, Adobe Creative Suite 5.5, Adobe Creative Suite 5

    If the problem persists, please analyze the log files to find out the root cause of the problem: Troubleshooting Adobe Creative Cloud install problems with log files

    Please write back to us, if it can help.

  • How can I resolve installation failure of Adobe CC 2014 for Mac - DW040 error?

    Hello

    I'm trying to install Adobe CC 2014 for Mac and have uninstalled all previous versions of CS6 using the uninstall program again the new installation fails with an error message:

    "The installer has encountered an error that caused the installation to fail. Contact the software manufacturer.

    Checking the logs in library/logs/Adobe/installers/Adobe Setup Error.log.gz, I noticed the entries below. I'm looking for on what application is represented by BFFCB3A0-F126-4A97-ACEB-3C74B50AC04E?

    Any other help would be appreciated.

    Thank you

    -------------------------------------- Summary --------------------------------------

    -0 fatal Error (s), 1 Error (s), 0 warning (s)

    ERROR: DW040: the product '{BFFCB3A0-F126-4A97-ACEB-3C74B50AC04E}' is not installed. Is unable to uninstall

    Please search the service of error/warning above to find when the error occurred.

    These errors resulted in installer exit code mentioned below.

    -------------------------------------------------------------------------------------

    33 of the Exit Code:-the product is not installed, it is impossible to uninstall.

    Please see errors and warnings for troubleshooting. For example, ERROR: DW040...

    02/02/16 17:14:51:880 | [INFO] |  | OOBE. OF |  |  |  | 11201233 | DEVersion: 5.0.0.0

    02/02/16 17:14:51:881 | [INFO] |  | OOBE. OF |  |  |  | 11201233 | Loading of Manager/DECore/DE5/Setup.dylib Application/Applications/Utilities/Adobe library

    [0] Mar 2 February 17:14:51 2016 INFO

    : TIMER: [Total timer]

    CHECK: Single Instance

    CHECK: credentials

    Load deployment file

    Create required folders

    Assuming that uninstall mode

    Search for master payload

    [0] Mar 2 February 17:14:51 ERROR 2016

    DW040: The product '{663DEEEF-EF34-4DCB-8687-73A7AA146E02}' is not installed. Is unable to uninstall

    [0] Mar 2 February 17:14:51 2016 INFO

    # Running Workflow EDT #.

    : TIMER END: [Total Timer] took 1 milliseconds (0.001 seconds)

    -------------------------------------- Summary --------------------------------------

    -0 fatal Error (s), 1 Error (s), 0 warning (s)

    ERROR: DW040: the product '{663DEEEF-EF34-4DCB-8687-73A7AA146E02}' is not installed. Is unable to uninstall

    Please search the service of error/warning above to find when the error occurred.

    These errors resulted in installer exit code mentioned below.

    -------------------------------------------------------------------------------------

    33 of the Exit Code:-the product is not installed, it is impossible to uninstall.

    Please see errors and warnings for troubleshooting. For example, ERROR: DW040...

    Thanks - apologies, I realized that Lightroom has been installed. Once I removed this all worked.

  • I can't install the new version of InDesign. I have InDesign 2014 Version and now I can't even start the TestVersion since InDesign 2015.

    I can't install the new version of InDesign. I have InDesign 2014 Version and now I can't even start the TestVersion since InDesign 2015.

    Troubleshooting FAQ: What should I do if I have a subscription, but my application acts as if I had a trial?

  • AE CC 2014 - import Images (.jpg/.png)?

    Hey guys,.

    So I made this post even earlier and still did not have a good answer/solution to this problem, so I'll just ask here again.

    Recently, I bought a new hard drive, new with nothing on it. I have therefore of all saved and re - install AE CC 2014 - including plugins, presets, etc.

    While I was working on a project, I tried to import a .png image, but I realized that it did not. As I go to import an image/file - the window that opens to locate the file does not show the ability to import all items .jpg or .png on my computer. So my solution was to just manually, drag the item in the project file - however it still not would allow as nothing would happen if I did.

    If I go back to the window "import a file" (to search my computer for the file) and change the drop-down list of "All Files" and select my image from there, it would give me an error message - something along the lines of dynamic linking.

    All solutions? Please help me - I'm terribly need this.

    DGDF3W4 wrote:

    I have many, including looks, Sapphire, RSMB, Twixtor, IAB, etc..

    Try to remove all the launch AE again and try to import. If it works, put plugins in one by one until you find one that is causing the problem.

    DGDF3W4 wrote:

    I'm not too sure what you mena by third-party codec packs

    I've seen a number of people with problems regarding the third-party codec packs like K-Lite. If you do not have something like that, good!

    Do you have what other software installed?

    What antivirus/antimalware/antispyware software do you use?

    Have you installed any software video playback without counting as QuickTime?

    DGDF3W4 wrote:

    I also have the latest QuickTime as I recently installed on their Web site.

    When you say more 'late', do you mean X QuickTime or QuickTime 7?

    You don't want X; you want 7.

    DGDF3W4 wrote:

    I don't have a 2015 as I didn't upgrade to what I've heard many things about this and prefer to stay in 2014 for the moment.

    The last update until 2015 CC (13.6.1) works very well for me and many other people. You can install it without disturbing your CC 2014 installation. I recommend to install for purposes of troubleshooting at least! Just make sure that you don't let him not to remove your old versions - which is true by default for a stupid reason...

    More info here: keep previous versions installed when installing applications CC 2015

    I have CS5, CS6, CC, CC 2014 and 2015 CC all installed on my home studio and they all work fine. After installing CC 2015, you can continue to work in CC 2014 if you prefer! On my system, working in 2015 CC is much more vivid and I really like the new management of the expression. Anyway, you can make your own idea on that--it's just a thought.

    You can also install the original CC (version 12) and see how it behaves. Heck, you could even install CS6 if you wanted to!

  • Dynamic links between 2014 and 2015 apps?

    I worked with AE 2015 and the project was close enough to put in first. I was excited to use Dynamic Link the Ae file w in first 2015 (latest updates) but I realized that the dynamic linking is not very useful because of the slowness. So, I decided to restore individual compositions (Cineform AVI) and then just put in the first (the old-fashioned way) video rather than comps. In doing so, the rendering of Ae2015 same time using Media Encoder 2015 were kind of long and 'apparently easy to make' comp kept maxing out my CPU. For this model, after some troubleshooting, I found that when I turned off the lens blur camera, he began to return in a reasonable (but I miss this blur of the lens!) After several searches, it looks like 2015 versions are not very stable and the now deleted important features (no more multicore?) or to be released. So I think I'll now just work in 2014 AE because I really hope that dynamic binding will work better with versions of 2014 and because I built my police using AE models, I need the DLinking to work. My questions are:

    If I have Pr2014 and 2015, 2014 Ae and Ae 2015 and Media Encoder, 2014 and 2015 installed on my machine, how dynamic links works in what concerns versions? If I save an Ae project 2014 and open Pr 2015 and dynamic link to the Ae project file 2014, it will use the engine of 2014 or 2015 Ae Ae? Or 2014 applications work only with other applications of 2014 and even for applications of 2015? Or can they work version from one year to another depending on WHAT version your file was saved in? Because I like to keep both 2014 and 2015 on my computer but I'm not sure how dynamic link talk? Maybe I need to remove the version 2015 an application? 2014 apps are more stable? Better workflow?

    Thank you in advance for your help!

    Michael


    Data sheet:

    i5 (quad)

    Win7 64

    5 HDs (intern, eSata and USB3)

    24 GB



    I work CC 2015, but rendering in 2014 CC with a certain frequency. AE CC 2014 opens files created in AE CC 2015 without any problem. In fact, it is a workflow that Adobe recommends until they bring render multi-core in the new architecture.

    I know that some people have had problems with CC 2015, but on my system, the last update (13.6.1) works really not bad. So if it works for you, great! Try rendering in 2014 CC and see if it is faster. Check your settings of multiprocessing in 2014 of CC and memory first.

Maybe you are looking for