Purchase of Lightroom 5 upgrade to Lightroom shows 5.7 6 installed.

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• Just purchased lightroom 6 boxed version, try installing and the display shows 'no internet connection' when in fact my connection is good

  Hello

  Need help desperate please

  Just purchased lightroom 6 boxed version, try installing and the display shows 'no internet connection' when in fact my connection is good

  Hi TomasB,

  Please reset the file browser & Internet hosts.

  Reset Internet Browser refer: change or reset the settings of Internet Explorer - Windows help

  • Close all windows of Internet Explorer that are currently open.
  • Open the office and then tap or click the Internet Explorer icon on the taskbar. Change your settings will affect Internet Explorer and Internet Explorer for the office.
  • Press or click the Tools button and then tap or click on Internet options.
  • Press or click on the Advanced tab, and then tap or click Reset.
  • In the reset Internet Explorer settings dialog, tap or click Reset.
  • When Internet Explorer has finished the application default settings, press or click on close and then press or click OK. You will need to restart your PC for these changes to take effect.

  Reset the hosts file

  Reference: https://support.microsoft.com/en-us/kb/972034

  Mac: How do I edit the file Hosts on Mac OS X - TekRevue

  Reference: Solutions to connection errors, activation and connection with Creative Suite and creative Cloud applications.

  Let us know if it helps.

  Kind regards

  ~ Mohit

• I bought a new computer and downloaded my lightroom 4 to it. When I installed the program it asked for my serial number and I impujted it. Then he asked my previous serial number of my purchase of lightroom 3. Since I upgraded to ligtroom 4 I

  I bought a new computer and downloaded my lightroom 4 to it. When I installed the program it asked for my serial number and I charged it. Then he asked my previous serial number of my purchase of lightroom 3. Since I upgraded to lightroom 4 I don't have the serial number for the version 3. How can I get the serial number of my version 3 so I can activate my program version 4

  If you have Lightroom 3 is still installed, you can get it from there.

  If you do not and you have your box/drive, it should be there.

  IF you do not have one of the people, and you have registered your software, you can log in to your Adobe account and get it there.

• just purchased adobe Lightroom version 5.7.1 is - that correct and the latest version thanks

  you just purchased Adobe Lightroom Version 5.7.1 CC is - that correct and the latest version

  No, the latest version is 6.4 Lightroom or Lightroom CC 2015.4

  5.7.1 may, however, the last version that works on your operating system, according to what is your operating system.

• First, I installed the trial version, just moments after I decided to purchase the Lightroom program. Now, I already got the Bill but in the program is that the trial version runs in 27 days.

  First, I installed the trial version, just moments after I decided to purchase the Lightroom program. Now, I already got the Bill but in the program is that the trial version runs in 27 days. I already tried to close the session and register with the serial number, but it did not work. I don't want it runs in 27 days, as I have already bought and have my photos out there.

  Thanks for your help!

  Since this is an open forum, not Adobe support... you must contact Adobe personnel to help

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  Don't forget to stay signed with your Adobe ID before accessing the link below

  Creative cloud support (all creative cloud customer service problems)

  http://helpx.Adobe.com/x-productkb/global/service-CCM.html

• Lightroom showing constantly "unresponsive" and very slow since the last update. With the help of Windows 10. Extremely slow import!

  Lightroom showing constantly "unresponsive" and very slow since the last update. With the help of Windows 10. Extremely slow import!

  Hi Dear

  Please see this thread windows Lightroom CC 10 'unresponsive' number.

  Let us know if this helps

  ~ Assani

• Photoshop and Lightroom shows that 'Try it' after I subscribe to Plan photography

  Photoshop and Lightroom shows that 'Try it' after I subscribe to Plan photography

  Go to Adobe Creative Cloud

  Hi Joey,

  Please check the help below document:

  Applications creative Cloud back in test mode after an update until 2015 for CC

  Kind regards

  Sheena

• How to let lightroom shows the number of files actrual in a card and not a number whose total all submaps?

  How to let lightroom shows the number of files actrual in a card and not a number whose total all submaps?

  If by 'map', you hear directory or folder, in the library menu there is a toggle to "see the pictures in subfolders.

• I purchased Adobe Lightroom 5 who arrived on a disc.  My new computer does not have a D drive (for dvd or cd).  I'll be able to download my Lightroom 5 on my new system via an online connection?

  I purchased Adobe Lightroom 5 who arrived on a disc.  My new computer does not have a D drive (for dvd or cd).  I'll be able to download my Lightroom 5 on my new system via an online connection?

  Sure.

  Download it from

  Adobe - Lightroom: For Windows: Adobe Photoshop Lightroom 5.7.1

  Adobe - Lightroom: For Macintosh: Adobe Photoshop Lightroom 5.7.1

  Install and enter your serial number.

• I was wondering if I bought a monthly subscription that I could cancel and still use the Lightroom program 5 I have installed

  I already bought and installed 5 Lightroom a year ago. However on the Adobe website they offer 5 Lightroom and Photoshop CC as a package of $9.00. I was wondering if I bought the monthly subscription, if I could cancel and always use Lightroom 5 program I have installed if I decide to cancel.

  [Title edited by moderator]

  Hi Patrick,

  At any time if you decide to cancel the subscription of creative cloud (plan $9.99), you will always be able to use the Lightroom 5 stand-alone program that you purchased.

  But with creative cloud subscription, you get a free upgrade to Lightroom to the current version which is Lightroom CC/6. If you upgrade your Lightroom CC catalog with the subscription and then, you wouldn't be able to downgrade this to Lightroom 5 catalog later.

  Let us know if you need additional assistance.

• I have a subscription Adobe CC and then Adobe CS6 with a separate license. In addition, I also have a separate license for the stand-alone Adobe Lightroom version.  These were installed on separate computers, however no opf the versio of stand alone

  I have a subscription Adobe CC and then Adobe CS6 with a separate license. In addition, I also have a separate license for the stand-alone Adobe Lightroom version.  These were installed on separate computers, however no opf the stand-alone version will work now that I get a box for Creative cloud telling me that I have the software on two computers and I have to disconnect from the other computer.  How can I fix so that I mustn't keep disconnection in order to work on my laptop, etc. ? I have a subscription to the program and three separate license for each other. When he told me to update the program he changed everything to CC, which I did not intend to do.

  HI ProfWSA,

  I see that you have a subscription active creative cloud.

  I beg you sure you want to contact adobe help support:

  Contact the customer service

• I bought lightroom 6 for my mcbook pro in June, installed and used one or two times very well.  (I also had a version of lightroom track 5 and separately installed creative cloud before buying 6)  I haven't used the application a few months

  I bought lightroom 6 for my mcbook pro in June, installed and used one or two times very well.  (I also had a version of lightroom track 5 and separately installed creative cloud before buying 6)  I haven't used the application a few months and tried to open it this week without success, it launches the image of the foliage of the forest and freezes.  I uninstalled the version of lightroom 5, nothing helps.

  Hi Cyril,.

  If you are using the trial of both creative cloud, please uninstall it from the computer and try to revive the Lightroom.

  Thank you

• Cant unninstall lightroom 5.4 required to install update 5.5, I remove all the files and registry, but install fails

  Cant unninstall lightroom 5.4 necessary to install update 5.5, I remove all the files and the registry, but installation fails again and again, now I can't use lightrrom... Grins.

  I use the SSD drive and I can't have a lot of file uninstal (often having to clean disk)

  Thanks for help

  Hello Jeff,.

  Thank you very much for your reply, I use windows 8.1! I found the problem: to install the new version installation needs the program old installation (but I have remove all the installer, because they use a place a lot on hard drive (SSD)).

  I have uninstall all Adobe and reinstalled, I save the full installer on an external drive. When the installer asked the former installer I indicate to programm my drive external and everything works fine now.

  Thanks so much for your help, I just do not delete the old file (sad having to save old installler just to install the new).

  Wallie

  (Sorry my English)

• "Adobe than Photoshop Lightroom 5.4 cannot be installed to this disk. An error has occurred all in assessing the JavaScript for the package. »

  Hello

  I get this error when trying to install / update LR 5.3 5.4:

  "Adobe than Photoshop Lightroom 5.2 cannot be installed to this disk. An error has occurred all in assessing the JavaScript for the package. »

  
  

  I hope that there is someone who can help me here.

  See you soon

  Re: Lightroom 5.2 installation fails - WARNING Javascript

• After the upgrade from Vista to Windows 7 games installed in my laptop (Chainz, Cubis and Bejeweled, etc.) have bars on each side when displayed in full screen.

  I have a laptop Acer Aspire with a screen 16:9 wide (15.6 "), it has the latest graphic drivers ATI and all operating system updates.  After the upgrade to W7 (free upgrade with the purchase of the laptop) everything works wonderfully except all the games installed now not displayed in full screen, I get black bars on both sides, they used for Vista, but not with W7.

  I already tried different settings in the games options, administrator, resolutions screen different, being run in maximized 'Vista' and 'Run' mode of the file properties dialog box shortcut and .exe.  This happened without any security program installed that is not a factor.

  I am at a loss.

  This is to maintain the ratio l / h. It is how the images stretch. ATI no longer has the opportunity to play with the proportions for the sort of stuck like that unless you can find in your version of ATI Catalyst. It is in fact full screen as opposed to windowed mode, but it does not cover the entire screen.

  You can try different resolutions within the application to see if it will actually make your apps full screen to use the entire screen. That's all, remains to be done. I don't know why ATI has decided to exclude this option because some people hate the black bars or hate the stretched images.