purchased acrobat pro version upgrade dc but before ineligible

I bought and installed the Acrobat Pro DC Upgrade, but when I was told that my serial number for the version of the prior product (Acrobat 9) was not eligible for upgrade.

How and where should I pay license and activate the version of Acrobat Pro DC now installed on my PC? I guess I might need to pay the difference between upgrade and full version.

Since this is an open forum, not Adobe support... you must contact Adobe personnel to help
Chat/phone: Mon - Fri 05:00-19:00 (US Pacific time) <==> NOTE DAYS AND TIME
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Creative cloud support (all creative cloud customer service problems)
http://helpx.Adobe.com/x-productkb/global/service-CCM.html

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