Q5 Q5 blackBerry not charging and not turning is not on

I have a new Q5. I tried to turn it on, but it didn't work. I have pluged in the charger but the code does not show anything on the screen of the phone. I got id like 4 hours of charging, and yet it shows nothing on the screen or any LED indicator. It still does not power on when I press the top button.

Can someone help me?

Thank you

Hello and welcome to the community!

Given the you said, you have already tried everything that can be tried... not the power of the device, there is nothing to try.

And then, have you tested the charger to make sure it works? To do this, you will need to find someone with an identical Q5 and see if your charger can recharge their devices. Similarly, to see if their charger can recharge your.

Otherwise, return to your place of purchase for warranty assistance.

Good luck!

Tags: BlackBerry Smartphones

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