Q5 Q5 of Blackberry blackBerry keyboard has stopped working

I rebooted my BlackBerry Q5 today (hold down the power button / stop and tap restart on the screen when it appears). After it starts I can no longer type on the keyboard and thus no enter the password for the device or the SIM PIN - put the device in a more or less useless State. The keyboard is not completely insensitive, it lights up when a key is pressed. But the key is not registered in the operating system.

I have since then tried to restart the device several times, both by the ordinary way that I have described above and by organizing the two volume keys up and down at the same time. Nothing solves the problem.

Dear BlackBerry, what should I do?

I recommend to connect to your computer and see if you can get a backup with link.  Then, I would try a security wipe.  The only problem is that, to do a security wipe, you access the device.  Because you can't go to the device, I'll try Knowyou.  You can download that here.  One time installed, plug in and go to the Setup tab.  Just above the installation, the tab is a circle (or part of a circle.)  Click on the circle and a few extra features should appear.  Do a cleaning of the device.  You will lose all your data, but I hope that you were able to make a backup.

If this does not work after a wipe, then you will need to return to your place of purchase for a warranty Exchange.

Tags: BlackBerry Smartphones

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