Question about my software Adobe creative cloud license
Hello
I'm Anne of Flex. I use a software for creating cloud licensed by Adobe for the past 2 years in my organization. I changed it recently my laptop and I tried to download and install the software to create cloud in my new laptop, but its just download the trial version. I don't get the solution for this.
Thank you
Anne.
Hi Anne,.
If the software displays as trial might be a problem connecting to the activation server. Please check: Advanced solutions to errors in connection with Adobe Creative Cloud and Creative Suite applications
Good luck!
Tags: Adobe
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I'll try to answer your questions one by one:
1: If you are not able to find your CS6 in your Adobe account, this means that you might not have saved it. In case you want to find your serial number, check this box. Quickly find your serial number
2nd: CS6 is last & latest perpetual more offered by Adobe. Especially since you can choose our Creative Cloud products. To learn more about Creative Cloud, check this box. Software and services for creative professionals | Adobe Creative Cloud
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Robert, you can check: https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html .
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Adobe community, I have 2 quick questions on Adobe Creative Cloud membership. I am considering the Adobe Creative Cloud 'Plan of the student' for 2 children currently in high school. (1) is the license for 1 or can it covers 2 users? (2) can they access it from PC or MacBook this year? Thanks for your help.
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Tayshag85359328 if you have an active member of the creative cloud then please see Solutions to connect, activation and errors in connection with creative cloud and applications Creative Suite. for more details on how to solve the connection failure. If you have any questions about the steps listed in the document, we invite you to update this discussion.
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Your subscription to cloud shows correctly on your account page?
https://www.adobe.com/account.html for subscriptions on your page from Adobe
If you have more than one email, you will be sure that you use the right Adobe ID?
.
If Yes
Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud
-Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
.
If no
This is an open forum, Adobe support... you need Adobe personnel to help
Adobe contact information - http://helpx.adobe.com/contact.html
Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">===>
-Select your product and what you need help with
-Click on the blue box "still need help? Contact us. "
-
IM related to Adobe Creative Cloud, but I can't connect. When I run the apps, says that I don't have license, license does not work.
Your subscription to cloud shows correctly on your account page?
If you have more than one email, you will be sure that you use the right Adobe ID?
https://www.adobe.com/account.html for subscriptions on your page from Adobe
.
If Yes
Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud
-Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
.
If no
This is an open forum, Adobe support... you need Adobe personnel to help
Adobe contact information - http://helpx.adobe.com/contact.html
Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">===>
-Select your product and what you need help with
-Click on the blue box "still need help? Contact us. "
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