Question about restoring In - App purchase

We have this scenario and wanted to know the recommendations of Adobe.

A customer has a multfolio app on the App Store with in-app purchases and active as well suscriptiones. Issues sold for several months. For some reason, he needs change the account of publication of DPS that it uses to publish folios.  He has already copied the current folios to the new DPS account and publishes them with the same folio product ID. He has not touched something else in the In - App purchases setting in iTunes Connect since there is nothing new to change on this section. Only, it creates a new application with the new DPS account ID. Subsequently, the .ipa installed fine and when you try to restore purchases, it displays an error (screenshot attached)...

Have you ever been in this scenario before? That your suggestions about to compile one application with another account DPS without changing anything of the configuration of Apple?

I really appreciate your recommendations

Leo

image.png

You must call the Gold support and ask for help.

Neil

Tags: Digital Publishing Suite

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