Question on the keys Fn on Satellite 1955-S805

I work as a COMPUTER consultant and a few days brought portable Satellite 1955-S805.
The Client said, the screen is very dark. After a diagnosis, I found, that some wrong with Fn keys - it is not a job, as expected. When I am pressing Fn + F6 or Fn + F7, nothing happened, moreover - in the BIOS and Windows XP it's works as a key functional 'clear' (F6 and F7). It happened with all the keys, which has the Fn-functions (f1 to F12, NUM-keyboard etc.).
Also the client said, happened after a "clean" Windows XP SP2 VLK installed guy (not OEM, distributed by Toshiba) on this laptop.
All the drivers, what I find [here | &BV_SessionID=@@@1941446490.1202901598@@@&BV_Eng ineID = cccfadedfhggflmcgfkceghdgngdgmm.0 http://www.csd.toshiba.com/cgi-bin/tais/su/su_sc_modItemList.jsp?moid=361412&rpn=PS197U&ct=DL] are installed.

And again: after pressing the 'Wireless', 'Mode' key on the front panel switch, nothing happened.

Summary:
Model: Toshiba Satellite 1955-S805
OS: Windows XP SP2 RUS VL

Q: there is a software problem or may be material? And how to find the source of a problem?
In my local service (Russia, Moscow) says: "this model was not on sale in Russia, that's why we cannot help you.

Hello

the model you have is an American machine. So you should (must) go here-> http://www.csd.toshiba.com/cgi-bin/tais/su/su_sc_home.jsp
and download the drivers. What you need is the support of the button control!

Please visit the pilot site and make sure you download the button controls.

Welcome them

Tags: Toshiba

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