Questions from journalists of blackBerry Smartphones

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• Message from recvd 8700 blackBerry Smartphones that enabled email accounts

  I have a 8700 Blackberry on T-Mobile. v4.1.0.346

  Yesterday I received messages from the activation server for each of the accounts already active e-mail on the device.

  "Congratulations, you have successfully configured (my email address) with your device Blackberry (R). You should start receive new messages in about 20 minutes. »

  Another thing that happened: I have all the hidden accounts and access messages with the mailbox icon. An icon previously hidden from one of these accounts became visible.

  My concern is that there may be another Blackberry device, access my accounts. It never left my physical control.

  Appreciate your help with this problem.

  Thank you

  Hello whitmanrf,

  Welcome to the community of BlackBerry Support Forums.

  Activation congratulatory messages that you received on your BlackBerry smart phone mean that email Service books were re sent to your BlackBerry Smartphone.

  An icon of electronic mail can become visible again as long as new service books were received by the BlackBerry smartphone or because of the theme settings.

  Thank you

• Questions of bbid to blackBerry Smartphones. I have the new SIM card, I have reset my password BBID

  Hello, I just changed my SIM card and I'm unable to access my phone (curve 9720) apparently my password / ID was incorrect. I have consulted my BB account via my PC and put (via recovery) to change my BBID password successfully. Yet when I try the new password to my BB gives me just the same message "the user name and password provided do not corrospond to a vlid BBID.

  PLEASE HELP ME

  

  Make a backup of your device using the desktop software, see this: How to back up and restore data from smartphone BlackBerry using BlackBerry Desktop Software

  Then do a wipe secuiry on your device. See: How to delete all data and applications from the smart phone BlackBerry with the optio security wipe...

  Restore your data using BlackBerry Desktop Software. Then again, log in using your new BlackBerry ID credentials. Good luck!

  PS The 9720 isn't a curve or a "BOLD" is just called BlackBerry® 9720  

• Question of synchronization to blackBerry Smartphones: there is a problem connecting to BlackBerry App World. Please try again.

  First of all, I have never had this problem before when you try to install the apps from the app world.

  I am trying to download WhatsApp Messenger through App World by clicking Download, and then by clicking on the button 'Sync '. I'm then prompted with the error "synchronization problem: there is a problem connecting to BlackBerry App World." Please try again. ».

  Screenshot: http://goo.gl/RSx8v

  App world tells me on the right side of the page that my machine is connected (which is) via the USB port. I tried the phone turned off, taking the battery for more than a minute to be sure, restart the phone, restart the computer and try again with no luck.

  I also tried several browsers, Chrome and Firefox.

  I found this page which tells me it could be a firewall issue, http://btsc.webapps.blackberry.com/btsc/viewdocument.do?externalId=KB27184&sliceId=1&cmd=displayKC&d...

  I therefore disabled my firewall and still had no success. This gets really annoying, and my blackberry seems to have stupid questions like this forever.

  Anyone got any ideas on a solution possible?

  Thank you.

  I tried in IE and it works. Went back to Firefox and Chrome, and it does not work. But the interesting thing is a friend tried his blackberry on my computer and it works fine in Firefox.

  EDIT: I found the problem, I deleted the App World Plugin from my computer and reinstalled Firefox and it works. Why it does not detect that I use a plugin obsolete?

  Anyway, problem solved.

• Question of Hotspot Mobile blackBerry Smartphones

  Could someone help me please?

  When I chose "Mobile Hotspot" in the management of connections, it allowed me to set up a password. When I select now if a check mark appears in the box and other devices can 'see' my protected WPA Hotspot, but I get a message on the screen saying:

  "Activation required.

  ' Click on continue to subscribe to a Mobile Hotspot data plan using the browser of your smartphone or on a connected Wi - Fi device.

  The only option is 'OK' (non-continuous). If I select OK, then I go back to the connection management screen, with no check mark the box Mobile Hotspot. I'm on Orange UK (APN orangeinternet) data and voice plan.

  Any advice would be welcome.

  Hey Wapking,.

  Welcome to the community of BlackBerry Support Forums.

  Thanks for the question.

  The Mobile Hotspot feature is an extra data plan that is controlled by your network service provider.  Contact your provider network (Orange UK) to add this feature.

  Let me know if you have any other questions.

  See you soon.

• Emails from group of blackBerry Smartphones

  Hello

  After some problems with not receiving emails from my camera (I stopped getting emails all at once), I contacted Orange which deleted all my settings without first asking me.  Now, I can not receive emails of Group on my mobile but they are appearing on my PC.  I checked my settings are configured to forward all emails to the handset.  I can receive no direct individual emails to anyone, but not by the groups that I belong to.

  I spent hours on the phone with Orange and they say there is nothing they can do because it is not part of their service support (even if they have deleted my settings in the first place).

  Please, how can I reset my mobile to receive emails from the Group again.

  Adeline says:

  Orange it reset everything to me

  Unfortunately, I have no way of knowing if what they also understood what I recommended. So it is your choice as to how to proceed now.

  Adeline says:

  but unfortunately my group emails are not transferred to my device.

  Please provide more details... to just say 'group emails', I don't know what is happening. Please be very specific on exactly what do emails and do not reach this specific e-mail from your account. For example, to use a different e-mail account (for example, from a computer) and send an email to this account, with only the unique about this recipient. Then send another one, but add another recipient to this e-mail. If both receive, so in fact things work correctly.

  Please then clarify what a "group email" is made for you. Is this something to someone who uses a distribution list? Or is it something anyone who adds each recipient a? Or is it a system of automated e-mail you receive from? Something else maybe? Just "e-mail to the group," I have no idea what is actually. And, have you checked with the sender that your e-mail address remains one of the beneficiaries? For, if your email address has been abandoned, then it would obviously no email to reach you.

  Adeline says:

  I just spoke with Orange again and they said contact Blackberry because they fear that I receive e-mails and the problem was solved!

  Well, then they gave you, I'm sorry to say. End users have no free channel to contact directly the BlackBerry. Indeed, this site is not in contact with BlackBerry... This is a user to user community. The only way to communicate with BlackBerry for free is to be back for BlackBerry by your carrier... they have official channels to do this. Otherwise, there is a fees-based method that costs you money just for your first question, without any guarantee of success.

  Adeline says:

  I also have a new icon that has appeared on my screen at the top right?  It is an oblong box, left side is black with a white combination chart inside and the right side is white with a black wifi graph in it.  What does that mean?

  This is new? These sounds quite normal icons that should always be displayed. See if they correspond to what in the present:

  

  Adeline says:

  Also, please what is BES?

  BES is BlackBerry Enterprise Service/System/Solution/Server - this is the method that companies use to improve the normal capabilities of the BBs which they control. If you get calendar, Contacts, tasks, Notes Sync wireless to your BB, then you're on BES and need to talk to your BES / IT admins.

  Adeline says:

  My apologies for any questions.  I am now frustrated on this subject, as I have no email for more than 3 days

  No worries... it's why many of us volunteer here, to answer the questions that people have.

  Good luck and let us know!

• Question about AppWorld purchases blackBerry Smartphones

  Hello

  I am new to Blackberry and AppWorld and I have a small question.

  I bought today Tetris. If I never uninstall, or my phone needs to be reflashed, and I need to reinstall, I should still pay for it? Or is the system knows that this device (PIN/IMEI) already bought once and would not need to pay again? Similarly, if this is the case, it would be available to be redownloaded indefinitely, or only for a limited time?

  Thank you.

  Hi and welcome to the forums!

  AppWorld keeps a record of all applications you purchse. To reinstall your applications, please follow this section of the AppWorld user guide:

  • http://NA.BlackBerry.com/eng/deliverables/7268/re-install_an_item_on_a_different_device_643962_11.js...

  For more information, registration keys, see this KB:

  • http://www.BlackBerry.com/BTSC/KB18646

  In some cases, it was discovered that updates (from got AppWorld apps) require additional steps in order to install the update. If the update will not install, please try this:

  1. Homescreen > Options > Advanced Options > Applications > highlight the app > > remove
  2. AppWorld > MyWorld > Login > highlight the app (if she shows at all, in any State) > > remove
  3. Use your PC (via the mass storage Mode) or your BB (via Media > > Explore) and find all references (folders, files) to the app delete everything you find. Search the memory of your device and your press card as well.
  4. Use the link to user guide AppWorld above for re - install the app - then predict a new activation/registration key

  See you soon!

• Payment options (payment with invoice from the vendor) blackBerry Smartphones

  Hallo,

  I have a problem paying applications out of the BBWorld with the invoice from the vendor.

  We need this payment option to satisfy the finacial controller. The Don t want to pay with paypal or a credit card.

  Now, I tourned the payment for payment with the invoice from the vendor. But when I try to buy an app with my smartphone provided payment options are only credit card and paypal.

  If I try to buy an app on the store of the computer, I have the smartphone-button. I have activity button and nothing arrived except the change of color of the activation button.

  Could someone tell me how I could buy some applications with the payment provider. ?

  You mean carrier billing? Contact your carrier if they support this feaure.

• Internet service from T - Mobile blackBerry Smartphones

  My service is with TMobile and I have setup an internet e-mail account and recvd a message on my phone "welcome blackberry internet service account is now active." "User name XXX password: Null". That means for me? Can I access service Internet BB from my computer or what?

  Thanks, for the reply. I was more wondering is it possible on BIS to manage my BIS account via a thin client as a web interface. I know that some mobile service providers have access to BIS to manage your settings/preferences on BIS. In addition, this phone is part of a business plan, and I would like to purchase ringtones or music, but pay for it myself, is it possible you know to do that?

• Images of blackBerry from Mac to Blackberry Smartphones?

  I don't know if there is a way to do it, but is there a way to upload photos from a mac to your blackberry without the use of electronic mail? I tried to do a little free environments, but they just download on the computer, and I don't know if I can get them on my phone or not.

  Thank you.

  Clynn128

  Hello

  You are able to put a 4 MB memory card in the phone.

  Here is a link to show you how to transfer photos via the Mac.

  http://www.BlackBerry.com/BTSC/search.do?cmd=displayKC&docType=kc&externalId=KB11850&sliceId=SAL_Pub...

  You want to discuss your memory?

  Let me know!

  Thank you

• Email from removal of blackBerry Smartphones

  Currently, the handheld is fixed to delete on the mailbox & Pocket that removes a message from your handheld when it is deleted in Outlook and vice versa. What the user wants, it's when it deletes an e-mail message in Outlook, removes it from your handheld as well, but when she removes an email on the handheld, it remains on Outlook. Is it possible to do this? It does not appear that the options remove on cover that then it would be not possible.

  on blackberry:
  Choose the option delete on "device".

  ==> When you delete a message on the device, it stays in Outlook.

  on Outlook:
  don't shift + delete
  Just delete the message so that the message is placed in the "deleted items".

  Then you must be between 1 and 15 minutes before the device is aware of this movement.
  ==> When it is updated, it will delete the messages on the device.
  Then, you can empty the 'deleted items' in Outlook.

  You can force this new awareness, on the device, when you are in the list of messages:
  Press menu, and then select "closer now".

• Questions on e-mail blackBerry Smartphones

  I have some basic questions, but I am new to this so need help!

  1. I have my personal e-mail address, my school e-mail and e-mail Blackberry any installation to be sent to the same email in the folder, including at - it a way to designate each account, maybe the color coding?

  2. when I receive messages on both my BB and Hotmail, I delete them on my computer but they always stay on my Blackberry, is there a way to synchronize the accounts so that the Inbox Hotmail and Blackberry inbox are identical?

  Any help would be great, thanks!

  Brett

  Sorry I forgot the differences

• Questions to youtube to blackBerry Smartphones

  I have just sent me a video on youtube.  I saw a minute of it on my device and then had to pause because im currently at work.  busy guy, I know.  When I took the video, I got an error message saying that the video is in a format not supported.  I tried to display the video once again from the beginning, but I got the same message.  Why would I be able to view a minute, but then nothing?

  Hello there BM89 - here is a link to BifCal.

  http://supportforums.BlackBerry.com/Rim/Board/message?board.ID=8100&thread.ID=7558

  I hope that helps!

• Question about email settings blackBerry Smartphones

  I opened a session on BIS and configure my gmail normally (I have not followed and the special measures and it seems he set up as IMAP, after entering just my gmail account name and the password).  Anyway, my question is: in the General Options page below we have RULE to keep messages for 30 days.  It actually deletes it from the server after 30 days or removes the device after 30 days?  I really need to keep a huge backlog of mail on the phone, but I always like to keep messages on the server.

  Any clarification/help would be appreciated.

  The e-mail ON the device timed removal options clear the message from the device and do not delete the server.

• Error installing install BlackBerry App World from pc to blackBerry Smartphones

  Hello

  I just bought BB Curve 8520 and I try to install BlackBerry App World configuration from pc (taken from the Blackberry site). In the system check the section, no 2 installation its tell me the following error after clicking the connection icon > BlackBerry App World requires that your radio to the unit is turned on to continue.

  The problem is that this mobile has no radio!

  Any help will be appreciated.

  Thank you

  The radio refers to radio unit which allows the talk to the network, the phone callse, etc..  You must go to manage connections and turn on the Mobile network.  You also need a data plan in order to use the AppWorld.