Re-installation of Indesign after the hard disk Crash: incorrect serial number?

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  I'm reinstalling CS3 Web Standard after a hard disk crash. I have my serial number, but after entering, it does a check of upgrade, and at the time wherever I upgraded I also did a single switch from Mac to PC - so my product calling (Studio MX Mac) has a serial number starting with "WSM600"... ", while the upgrade check won't accept - Studio MX Mac is not yet available as an option. This happened once before and I had to work with a representative by phone (I had to click in a hidden part of one of the activation screens to get a number, if I remember correctly), but apparently Adobe that does more. And the page of "www.adobe.com/go/activiation" the phone message directs you to doesn't seem to have an option for this problem either.

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  Hi lkauffman,

  The serial number must be unlocked for activation.

  Please contact customer support.

  You can even join our chat support at http://adobe.ly/yxj0t6

  Kind regards

  Rave

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  Thanks for posting your query to the Microsoft forum. I will definitely help you with this.

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  l http://helpx.adobe.com/x-productkb/Policy-Pricing/Creative-Suite-2-activation-end-Life.htm

  .

  You MUST use the special version and the serial number on the page, not your original drive or serial number

  .

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