Receives a box of generic Win 32 error and the sound is off

Original title: generic Win 32

I have the latest version of XP sp3. Recently, for seemingly no reason at all, I get a generic error Win 32, my sound card is disabled, and any program, regardless of whether a site like youtube, or a media player such as Windows Media Player will continue to function, but if I change songs or go to another site etc there is not its what so ever.

My attempts of difficulty not going from site to site and through many blogs, I had no chance.

-Restart - (allows his work for about 10 minutes then it dies)

-Tried to repair the operating system via the sfc/scannow command prompt (there is nothing)

-Ran varies according to program viruses and adware, spybot, avg, windows defender and combofix (Nothing)

-Created a new profile with administrator privileges (Nothing)

-Ran all previous scans in safe mode with and without network (Nothing)

-Download the new drivers from Realtek AC' 97 sound card (Nothing)

-Uninstalled and enabled the audio driver via My Computer-Properties-Hardware (nothing)

-Tried reloading sp3 (Nothing)

-Would like to restore an old save point through the restoration of the system, but after the error for some reason magic all my backup saves went somewhere

IT IS JUST A PIECE OF MESS.

Any suggestions would be helpful.

Hi Mehatewindows,

You can first check the event viewer when you restart the computer and before closing.

Check out the link:

Procedure to view and manage event logs in Event Viewer in Windows XP

http://support.Microsoft.com/kb/308427

Method 1:

You can remove any external devices connected, especially HP connected devices that remove and check what is happening.

If this solves the problem, then add back devices at a time until you discover the piece of hardware causing the issue. Then get any drivers\software update for the device.

Method 2:

You can also see in clean boot, if the problem occurs.

A clean boot to check if startup item or services to third-party application is causing this issue.

You can read the following article to put the computer in a clean boot:

http://support.Microsoft.com/kb/310353

If your problem is resolved after the clean boot, and then follow the steps mentioned in the article above to refine the exact source.

After trying to clean boot for your problem, you can follow the steps to configure Windows XP to start normally.

Hope this information is useful.

Jeremy K
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think.

If this post can help solve your problem, please click the 'Mark as answer' or 'Useful' at the top of this message. Marking a post as answer, or relatively useful, you help others find the answer more quickly.

Tags: Windows

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