Recently impossible to import Photos from the digital camera or iPhone device

In the past, whenever I have one of my digital cameras or an iPhone connected to my PC (Dell Inspiron 530 running on Windows Vista), the import box would jump to the top, I'd choose to import photos and everything worked without problem.  Not sure if this has anything to do with it, but recently I uninstalled Norton Internet Security 2007 and installed Norton 360 and since then I'm unable to download pictures from my digital camera (Canon Powershot SD950 IS) or my iPhone.  The box "import photos" don't jump (it always did before), and when I go to the Picasa or Windows Photo Gallery and try to "import from camera", it tells me there is no connected device (this happens when the iPhone or the Canon camera is plugged).  And instead of the pealing sound, my PC would usually do when a device is correctly spiked, he made three low knock-type noises, as if to say the device was not properly read.  Interestingly, the iPhone still synchronizes / charges, etc., but I can't get on the photos.  I spent some time chatting with Norton Customer Support, because this issue has started only after that I installed Norton 360, but we have uninstalled Norton 360 (re - installed since) and the problem continued.  I tried several ports, and because this problem has affected at the same time my iphone and a digital camera, that work with any other son and USB ports, I'm pretty sure that this is not something simple like a bad port or wire.  I don't know if it's a matter of updating Windows Vista or what.  So now I'm scratching my head...

Hi BklnMick,

Thanks for posting your question on the Forums of Windows Vista.

I need more information to help you better.

1. do you think any drive new withdrawal created on the desktop once you connect your digital camera or Iphone?

2 have you tried to reinstall/update drivers for the digital camera or Iphone?

3. you see a new message of material found during the connection digital camera or Iphone?

4. are there any other devices (such as mouse, keyboard, printer etc.) connected to the machine?

If you are sure that the problem started after installing an application, you can try to perform a system restore on the computer to a previous date when you when it is able to import photos from your digital camera or your Iphone. You can follow the article give:

http://support.Microsoft.com/default.aspx/KB/936212

You can also try to power on the machine cycle to drain static electricity that may have built up on the USB ports.

1. turn of the computer.

2. disconnect all devices from the CPU.

3. hold the power button for every 30secs.

4. connect all devices to the machine.

5 restart the computer and check if the USB begin to operate.

Hope the above information helps. Please post back and we do know.

Thank you & best regards

Ashish Gupta
Microsoft Answers Support Engineer

Tags: Windows

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