(Redirected) Purchase and payment of your laptop

I ordered and paid for a Dell laptop, 1 October, the money was borrowed my account, e-mail received recognizing the sale and advise of the delivery schedule.   1 voice message of Dell + e-mail saying rings a number + an extension that did not accept the external call.  Order cancelled despite the emails sent to the persons concerned to explain difficulties in obtaining Dell. Days and several emails from me later, finally got an email from phone call + 1.  Still no update on when the money is returned, nor why the order has been cancelled other than the audit questions. Dell policy is apparently to deduct money accounts and check if the purchase was made against the right card (according to guidelines update today). The customer service was appalling, lack of scandalous information.  Promised phones are not happened yesterday, we promised for today.  No commitment on the date when the money will be returned.  Extremely disappointed by Dell.  From dell computers in business, should rethink this experience-based.

Hi JMcCormac,

Please repost this in the forum for more quick help customer care.

http://en.community.Dell.com/support-forums/customercare/

Tags: Dell Products

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