(Redirected) Very sad to race around

I am a customer of long-term at Dell.  Recently my TV I use for work broke and I thought I would buy one from Dell.  I placed my order with a telephone sales person Friday 1/16.  I need this TV for a presentation I have next week, so I made sure the delivery would be 2 days.  I was told Yes, I get it Tuesday. At the same time, I also bought a new graphics card, I was in need.

Well, on Saturday, I discovered that Dell uses a strange expedition company for television (the graphics card is coming via Fed EX).  I tried to call, but since it is Saturday I couldn't see anyone.  First thing, Monday, I called the shipping company and they laughed when I asked if I would get my TV Tuesday.  They said 10 days minimum. I am so angry, I NEED Wednesday.  I spent my whole day trying to cancel my order and to remove my credit from Dell Dell, but I get a race.  I also learned today that I have to pay 15% on the costs of storage above it.

I know that we live in a time where the customer service is pretty much gone, but really!  I ask for everyone here?  I just want to cancel my order and do not pay for their mistake.

I usually like Dell, I've always had positive experiences with them.  I am very frustrated and above it, I need to focus on my work this week and I need to deal with this and find a local television.  Looks like that's not a big deal, but I live MILES from any store that sells televisions.

Dell, why can't you help the right customers and make their simple life, why you want to emphasize we?  If anyone has tips on how to get Dell to cancel my order and not charge me I would greatly appreciate your help.

Laura

Better to post this thread in the Customer Care Forum here:

http://en.community.Dell.com/support-forums/customercare/f/4674.aspx

Bev.

Tags: Dell Products

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