(Redirected) Very poor customer service and fake offers.

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• (Redirected) Someone help me please I received poor customer service

  I had my computer for a little less than 2 months now and I'm having serious problems with it. Dell said they would send a replacement part and a technician to fix it. I took time to work at the tech at my house until the piece could be installed on my new computer. Then the computer still does not work properly.

  I called Dell and told him about my problem and nice customer service to the United States officer said no problem would just order me a new computer and I want to hold on to the computer that did not work properly until the newcomer. Then I will return to no work so that I wouldn't be left without a computer. I waited for the new computer. So today it's Thanksgiving, I received an email saying that someone at Dell had cancelled my order without my permission and spare parts have been ordered for the computer. I called Dell and was transferred 5 times and when I finally reached the right Department 45 minutes later in India, they said that their Ministry has cancelled the order so that they can send replacement parts more and send a different tech. So, I have to take more time off work and cross more hassle for a brand new computer. Let the computer face is a lemon. So I said that it was unacceptable and that customer service agent put me on hold. He said I could ship the computer to a warehouse that leave me without a computer for an extended period of time.

  This computer is new and has a few major problems. I don't want the computer more and Dell asked to return it. The customer service agent lied to me and said that he could not resume. The U.S. customer service agent that I spoke to said that it was still under warranty and I could return it. Conflicting information, poor customer service is absolutely ridiculous to the point.

  I should be spending time with my family instead of looking corporate headquarter phone numbers and for posting on blogs, what is happening to me and the poor customer service I get. Even large departments at Dell such as sales and service return which are in the United States have the day. I am frustrated and disappointed by Dell and its products.

  Hi elu7788,

  Please repost this in our forum customer care for assistance.

  http://en.community.Dell.com/support-forums/

• POOR POOR CUSTOMER SERVICE!

  After serving on the phone for almost an hour and print quality tried several times reports. The printhead was defective and was clearly labeled under warranty until 07/01/2013. The service representative said while the print head is not under warranty! ,

  I lost my patience with customer support and told him it was clear 07/01/2013. So what really made me furious is that SHE HUNG UP ON ME! There is absolutely no excuse for this POOR customer service.

  I bought dozens of HP products in the past, but will never buy another. All over a stupid printhead which should have been replaced under warranty. I recommend it to any future thin clients HP to think twice before buying their products.

  Hi dkarr1,

  Sorry to hear that you had a bad experience with support. Please provide me with the model number of your printer, and which operating system you use. I have this magnitude in someone who can solve problems with the print head.

• Poor customer service

  I was on the phone on hold for half an hour, then was greeted with a tone, my call was hooked and I am still amazed with the poor customer service.  Anyone know if there is someone who can actually help me?  Im trying to move my suite creative CS4 from my old computer to my new.  I do not have the disk to download and can't find it online...

  Even if Adobe has some well disguised for earlier versions download links, you can download the software that you are looking for the Adobe servers using this link:

  http://prodesigntools.com/download-Adobe-CS4-and-CS3-free-trials-here.html

• How to use the Smart zero 4.4.0 customer service and HP Profile Editor to activate chip cards

  I have a T610 HP Smart Thin Client from scratch and I get zero Smart software to recognize the card chip when connecting. How to use the Smart zero 4.4.0 customer service and HP Profile Editor to activate chip cards. You can configure without the profile HP of the XML editor.

  Mike Sieradzki

  Hello ski_mike.

  Welcome to the HP Forums. I understand that you want to support with your Smart Client zero. However, it is a commercial product. To get assistance, thank you for posting your question on the business Forums HP: HP Enterprise Business Community

  Thank you

  Mario

• can I install CS5 on my laptop if 2 people already use the creative suite? I've now been referred to as forums after talking with the customer service and technical support online

  can I install CS5 on my laptop if 2 people already use the creative suite? I've now been referred to as forums after talking with the customer service and technical support online

  I was told they are separated once and also says to check the forums?

  Yes you can.

  ~ Rohit

• For the purchase of key JDE poor customer service

  I wanted to share my story to see if I'm alone or not. On December 29 I tried to buy JDE code signing key. I filled the form and made sure everything was OK, and that I have provided a valid/active credit card. For some reason any when I sent the form, he says he was diminished, but the accusation has been approved by my credit card. I called customer service RIM and they opened a ticket. I sent them a copy of my statement online showing the approved authorization.

  The case was referred to a group called the masters of the customer team.

  A few days later, I called again to check the status and told me nobody had picked yet, so they raised the priority. A few days, no progress and a few strokes later, my ticket sat down with highest priority and 2nd highest severity. Finally, I was contacted by a person named Pauline in the operations of the account. Friday, I gave up and re - submit the form by using other card credit (per their request to provide new credit card information). I immediately informed by e-mail that I had done Pauline.

  I think it's ridiculous that this was such a hassle. The original transaction was approved, has not declined, but has never been published. Even after the publication of new and also valid credit card information, I always received no contact or something to say if my keys were going to be released.

  I wait up to 14 days for something that should never have been a problem in the first place.

  What should I do to get my keys?

  If somebody rim cares to help resolve this question, the ticket # is RQST00008427645.

  Thank you...

  FINALLY got my keys this morning... Makes me wonder if she had something to do with this thread or not. But anyway...

• How do I deal with the 'there was an error downloading this update. Quit and try again later. "Helps online says wrong serial number, say its good customer service and I come here for help. CS5 installed today on the new PC.

  Today I installed CS5 on my new PC.  Everything is OK.  Run update help PS and received this message:

  CS5 Adobe Extension Manager 5.0 updated

  There was an error downloading this update. Quit and try again later.

  Adobe Illustrator CS5 15.0.2 updated

  There was an error downloading this update. Quit and try again later.

  Update of Photoshop to Photoshop CS5 12.0.4

  There was an error downloading this update. Quit and try again later.

  Photoshop Camera Raw 6.7 update

  There was an error downloading this update. Quit and try again later.

  My serial number Adobe customer service is good and I come here to help!

  Help.

  I am running CS5 on Windows 10.

  [When a staff member requests the information hover private hover over their name]

  [you can then click the Message option in the pop-up window to send a private email]

  [Accident removed long log... Please only send a log of crash to a technician, when asked]

  Cloud & Win10 https://helpx.adobe.com/creative-cloud/kb/Windows_10_compatibility_FAQ.html

  -In addition, only CURRENT products will be tested and updated for compatibility with Windows 10

  - so if you have an older program, update you to Windows 10 at YOUR risk of problems

  -You can get CS6 and previous programs to install and run, or you can not (some do, some don't)

  An idea that MAY work to install or run some programs in Windows 10 old... works for some, not for others

  -http://www.tenforums.com/tutorials/15523-compatibility-mode-settings-apps-change-windows-1 0 - a.html

  - or run as Administrator http://forums.adobe.com/thread/969395 to assign FULL permissions can help... said yet, but sometimes it is necessary for all Adobe programs (this is same as using an administrator account)

  Try to install your updates manually

  Beginning of the updates here and product selection, read to see if you need to install updates in the order of the numbers, or if updates are cumulative for the product http://www.adobe.com/downloads/updates/

• Received an unexpected HTTP response status Code:-1, while on YahooMail, trying to save the draft. He said to contact the customer service and it's where I found myself. Can anyone help?

  Unexpected HTTP response in YahooMail

  I think you is intended to contact Yahoo! customer services .

• Join the Adobe Value Incentive Plan we're sorry, but something seems to be wrong on our end. Please try again later. If the problem persists, contact customer service and they will be happy to help you.

  This error message is coming

  Hi Satya,

  You will need to contact support by calling/chat for this question.

  Contact the customer service

  * Be sure to stay connected with your Adobe ID before accessing the link above *.

  Kind regards

  Sheena

• (Redirected) Problems with Customer Service

  Dell didn't ship my computer as shown in the command. I had to call and send a mail to get it shipped. Shipping on the order, which has affected the guarantee date then no corrected. I can't seem to get anyone to understand that. (A couple of other questions were raised because of the bad Service).

  How do someone help me?

  Service requests do not show the original e-mail, nor did they a brief phone calls. Emails of new support people do not show which was registered on the service request, so I don't know what SR they are referring (I tried to set up three separate issues, but you cannot open an SR about the wrong information introduced by a Dell support person).

  Best of this post in the Customer Care Forum, here:

  http://en.community.Dell.com/support-forums/customercare/f/4674.aspx

  Bev.

• Another frustrated customer experience and loyal customer lost.

  I bought a KDL55EX720 and ended up having a bunch of Red pixelation 8 inches on the left side of the screen appear good in the one year warranty period. Called customer service and they say TV is not worth fixing, so they want to replace it with a (s) USED (s) even TV model "which could have flaws"(Sony words). "»

  I have a BIG problem. I don't plop down plus $1600.00 for a TV to fail within a year, or that it be replaced by an OPPORTUNITY that could have flaws. I didn't buy a used or defective TV. Sony has not moved on this and I'm not sure I want to have another Sony product to replace what I bought first. I'll certainly not again buy all new products of Sony.

  People, please do not ignore the multiple positions in this community on the very poor customer service and decreasing the quality of Sony products. If you go for, it's an environment that prevails through from many AV forums/comments here and elsewhere. They are not isolated events and there are many. There is the low side added that Sony is in the world of finance as well.

  I've been a customer of Sony for more than 25 years. I currently own 2 TVs Sony, HD camcorder (with the LCD does not) and 2 digital cameras. I had a cinema house Sony DVD player and have always had a Sony TV in my house. Well, after reading messages in this community and my own experience of service of poor warranty coverage, I can't justify spending more money on a company that produces poor quality products and does not stand behind what they sell.

  It made me so frustrated that I'm making it a campaign of my friends to do several clients potential warning on any website that sells, comments or articles on Sony products. Don't get caught in the trap of Sony.

  Very frustrated after losing nearly $2000.00 to Sony,.

  Reference #E56731988

  I bought a KDL55EX720 and ended up having a bunch of Red pixelation 8 inches on the left side of the screen appear good in the one year warranty period. Called customer service and they say TV is not worth fixing, so they want to replace it with a (s) USED (s) even TV model "which could have flaws"(Sony words). "»

  I have a BIG problem. I don't plop down plus $1600.00 for a TV to fail within a year, or that it be replaced by an OPPORTUNITY that could have flaws. I didn't buy a used or defective TV. Sony has not moved on this and I'm not sure I want to have another Sony product to replace what I bought first. I'll certainly not again buy all new products of Sony.

  People, please do not ignore the multiple positions in this community on the very poor customer service and decreasing the quality of Sony products. If you go for, it's an environment that prevails through from many AV forums/comments here and elsewhere. They are not isolated events and there are many. There is the low side added that Sony is in the world of finance as well.

  I've been a customer of Sony for more than 25 years. I currently own 2 TVs Sony, HD camcorder (with the LCD does not) and 2 digital cameras. I had a cinema house Sony DVD player and have always had a Sony TV in my house. Well, after reading messages in this community and my own experience of service of poor warranty coverage, I can't justify spending more money on a company that produces poor quality products and does not stand behind what they sell.

  It made me so frustrated that I'm making it a campaign of my friends to do several clients potential warning on any website that sells, comments or articles on Sony products. Don't get caught in the trap of Sony.

  Very frustrated after losing nearly $2000.00 to Sony,.

  Reference #E56731988

• (Redirected) Warranty and worst Customer Service

  I have a dell inspiron 5755. Recently, the computer stopped recognizing the charger dell charger and will not charge the battery.  I verified that it is a bad charger and nothing wrong with my laptop.  I called the technical support and all first they told me that I had to upgrade the bios, but since the battery was less than 10%, I have to send my laptop while they could upgrade the bios.  I refused, declaring that I just need a charger and was informed that they would not send me a charger and I had to send my laptop.  I spoke with a supervisor who then told me that I had to drop it because my laptop was bad and I need to update the bios.  I told her that there is nothing wrong with my laptop. This is the cord. and I checked it.  He told me that they would not send me a charger I would need to drop it. I asked to talk to his boss and he said that was not a boss. He said he signed his own payslip.  I asked to speak to the customer service and he refused to transfer me to a first time indicating that they couldn't help me.  Again, I asked and he transferred me somewhere that has been closed.

  A few days later I received a call from customer support and I explained what had happened and told me he would send me a.  After several times being on hold and 45 minutes... He then informed me that the power supply is not covered by my warranty and they will send me one but I have to pay for it.  This was the worst experience I've ever had with a computer manufacturer.  I will never buy another Dell.

  Hi jjones0313,

  Please this post in our forum to help customer care.

  http://en.community.Dell.com/support-forums/customercare/

• How can recover my Skype account when the customer service is not response yet in 24 hours?

  Dear friend,

  I can not connect to my Skype account, but I changed the password. I contacted Skype customer service and signed a form. The customer service said I would reply with 24 hours. But I still don't respond after a day still.

  I'm really worried. I don't know how long it will take to recover my account. I always use the email that I use to record the Skype account. But I remember the memory register information.

  What should I do? Just wait? I need my Skype account to communicate with my clients. I can lose my job if I lose my Skype account. Please, a good man trying to help me.

  Thank you very much. I hope you all the best.

  Aaron

  God bless you. Skype customer service are very nice. They helped me recover my account. All hope so be patience with these Gentiles. Good luck.

• I am really not satisfied with the Adobe customer service. How to cancel membership creative cloud?

  Hi all is there,

  I use creative cloud membership. And I fails to cancel the membership. I use google chrome and firefox to access my account, but when I opened 'manage plan' to cancel, there is always a 404 error.

  So I try to contact the customer service team, but there is no any direct e-mail contact, only forum and phone number, no cat. I post in the forum and that answer only Member me, not the adobe staff.

  We, customer, pay US $ 33/month to get a very bad customer service. I use many online services and Adobe seems the worst customer service I've experienced up to now.

  Adobe customer service, where are you now? Please submit and serve your customers well or your business will suffer a loss. TKS for listening!

  Cancel see answer #1 in https://forums.adobe.com/thread/2023066